1. The Reception Area Office Management The Waiting Room Environment
The Reception Area: The Waiting Room Environment.
Office Management

2. General Guidelines for Waiting Rooms
Low-key lighting
Design for comfort, safety, and enjoyment
Monitor cleanliness, safety, and privacy
Low-key color
Appropriate reading material (and television)
Pleasing
Comfortable
Durable
Decor
A waiting room must be designed for the patient’s comfort, safety, and enjoyment with:
- Pleasing, comfortable, durable furniture
- Low-key color schemes, lighting, and decor
- Appropriate reading material (and television).
Make sure to monitor the waiting room frequently for cleanliness, safety, and privacy.

3. Guidelines for Pediatric Waiting Rooms
Sick
Well
For a pediatric waiting room,
Sick and well children may be separated
Toys should be clean and safe
A good selection of children’s books should be maintained

4. The Waiting Room Environment
The Americans with Disabilities Act (ADA) requires that all patient areas be accessible to all patients
The Americans with Disabilities Act requires that all patient areas be accessible to all patients. Paths must be clear of obstacles and obstructions and the restrooms must be checked regularly.
Paths must be clear of obstacles and obstructions
Restrooms must be checked regularly

5. Close this PowerPoint presentation and continue your lesson.
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