2. Aryabhat www.aryabhatcomputer.org
Ph: , , -
R.No-2 .H.No-138 New Patliputra Colony
Patna

3. About us- Aryabhat Group
Establishment
1986
Market Share In Call centre Solution In Jharkhand & Bihar
Years of service
Free Vocational training to students of unprivileged section
Strong R&D Experience
Training Centres in Bihar & IT Jharkhand
Dedicated Employees
> 90%
29+ Yrs
2000+
115+
150+
17+ yrs
Become ISO 9001:2000 Certified
2009
System Handles calls Per Year 3

4. Major Clients for Tele-Calling
Arayabhat Computer started call center business in the Year 2006 for Government of Bihar
Arayabhat Computers has provided Tele-calling & Data entry services for the office DY CM of Bihar & different departments of GOB.
Arayabhaat Computer has established Seven Tele-calling & Data entry centers

5. Tele-calling center Established for
Department of Health , GOB
consumer affairs, GOB
Rural Development , GOB
Panchayati Raj , GOB
Minor irrigation departments of GOB
DY CM office , GOB

6. Data Entry Centers
Arayabhat Computers Started Data Entry Center business in the Year 1989
Twenty Eight Data Entry Centers are Operational in Bihar for Bihar State health Society to enter details about patients in Primary Health Centers

7. Survey Work Arayabhat Computers started Survey work in the year 2003
Eighty Five Panchayats Covered for survey in Jharkhand for JSTCDC, GOJ for selection of beneficiaries among scavenger for skill training
Number of urban location Covered for Survey : 7 districts in Jharkhand and 16 districts for Urban Development Departments for selection of beneficiaries from BPL under NULM –Project for skill training

8. Software Development
Arayabhat Computer has started to develop web based software application from 2012 on wards.
Arayabhat computerhas expertise to develop software application for Grievance redressal system.
Aryabhat computer has in house team for software development & maintenance of customize application.

9. Training
Arayabhat Computer has started training business in the year 1986
More than 115 Training centers are operational
Arayabhat computers is empanel in DOEACC for computer training programme in Government departments .
Arayabhat computer is providing training under NULM programme in Jharkhand and Bihar

10. System Maintenance
Arayabhat Computers has capability to maintain software application and hardware for delivery of Projects .
Arayabhat has in-house team for system maintenance for delivery of project.

11. Installation of IT Gadgets /Computer
Arayabhat Computers has capability to install IT Gadgets/Computers in different departments of Government for delivery of projects
Aryabhat Computers has install IT Gadgets/computers in more than 115 locations in Jharkahnd and Bihar

12. Experience to Publish Documents
Arayabhat computers has published special component plan , Department of welfare , Government of Bihar
Arayabhat computer is publishing syllabus & course material for computer Training Programme
Arayabhat computer has in house team for training content development

13. Project Management Capability

14. Project Objective
To Provide ready to use Tele-calling Center & survey and identification of problems
Arayabhat is responsible to provide Man-power for Operation and Maintenance of the projects.
Arayabhat is responsible for writing and Designing of the contents.
Arayabhat is responsible to provide Trainer for the capacity building process.

15. Scope of ITES –services
To provide Tele-caller
IT Experts
Trainers
Information Analyst
News Analyst
Supervisior
Team leader
Designer
Content writers
Visualiser
Translator
Photograph
Photo Librarian
Computer Operator
Development of Software application
Installation of Computers

16. Project Implementation Methodology
Project will be implemented through initiation ,planning executing monitoring & control process
The implementation methodology will start after the signing of the Agreement

17. Technology Solution for Call Center & BPO
VoIP GATEWAY
1 E1+1 E1
SWITCH
IVR
ACD
MEDIA
DATABASE
30 IVR
PSTN
LAN

18. Smart Call

19. Smart Call-Overview
A comprehensive platform for Advanced Multi Media Contact Centre
Solution supports Open Architecture – Flexibility to use customer’s preferred system for Servers
Powerful & user friendly GUI tools for:
Scripting Call Flows
Agent Screen configuration
Reports
Supports Analog, Digital and IP Trunks
Advanced Signaling Interface that helps to optimize & reduce overall investment

20. Automatic Call Distribution
FAX
SMS
Multimedia ACD Queue
Video
Subscribers
Agent 1
Agent 2
Agent N
Voice
Chat 20

21. Multimedia Agent Agent can manage incoming and outgoing call
Single Login
Designed for Mobile Network:
Confirmation can be sent as SMS/ /Fax after the Voice call
Multi Level Authentication using different media
Voice Mail 21

22. Call Center Agent Agent can manage incoming and outgoing call
Single Login to provide services
Designed for Mobile Network:
Confirmation can be sent as SMS/ /Fax after the Voice call
Multi Level Authentication
Voice Mail

23. Smart Call – Agent Desktop
Agent Telephony Bar
, FAX, SMS
Agent Menu Bar
Voice Logger, Voice Mail
Agent Telephony Bar
Conference, Call transfer, Record, Dial out
Agent Desktop Objects
Telephone
Smart Call
Agent Desktop
Database 23

24. Data-base Automatic failover Active & Standby mode
IP centric Web Service
Secured access to CRM using following methods
Web Service/ODBC/Stored Proc/Socket
HTTP/HTTPS
SOAP/XML

25. Voice-logger Remote Silent monitoring using web / telephone Encryption
Configurable retention period
Quality analysis
Voice & Video playback

26. Redundancy we offer a guarantee of 99.99%.
If disaster strikes, quickly switch call center operations to agents located anywhere through back-up plan based on cloud delivery model
24/7/365 network operations monitoring

27. Promoter Profile
Mr N.P Singh is a promoter of Aryabhat Group in the year 1986 Aryabhat Utilities Pvt is a part of Aryabhat Group . Mr N.P has completed his Under Graduate from Ranchi University & Post Graduate in Computer Application . He has expertise to create digital Infrastructure for providing services through offshore business model

28. Waiting to Start Journey of Success
Thanks