1. Leadership Issues

2. Overview Leadership today Building trust: the essence of leadership
Chapter 10 Lesson 2

3. Quick Write
Think of someone in your life with whom you have had a relationship of trust.
What was the basis of that trust?
Chapter 10 Lesson 2
Courtesy of Clipart.com

4. Leadership Today
Chapter 10 Lesson 2
Courtesy of Comstock Images

5. Team Leadership
As teams grow in popularity within the business world and other organizations, much of the leadership that goes on is team leadership
Leading a team is very different from being a first-line supervisor in a traditional top-down hierarchy
Chapter 10 Lesson 2
Courtesy of Comstock Images

6. Team Leadership
For many first-line supervisors, it comes as a shock to have to learn to operate in a new way
Even the most capable managers have trouble making the transition because all the command and control type things they were encouraged to do before are no longer appropriate
Chapter 10 Lesson 2

7. Team Leadership Two Key Aspects
Manage the team’s “external boundary” by making sure the team’s connection to other teams, upper management, customers, and suppliers is smooth
Facilitate the team process by making sure the work of the team itself goes smoothly
Chapter 10 Lesson 2
Courtesy of Thinkstock Images

8. National Culture and Team Leadership
A leader has to pay attention to how cultural factors affect the management context
No matter what region of the country you live in, you are likely to encounter cultural differences in the employees you supervise
Chapter 10 Lesson 2

9. Four Roles of Team Leaders
Liaisons with External Constituencies
Troubleshooters
Conflict Managers
Coaches
Chapter 10 Lesson 2
Courtesy of Photos.com

10. National Culture and Team Leadership
Korean executives have a national culture that expects corporate management to be paternalistic
Japanese leaders are expected to be humble and to speak only infrequently
Arabs tend to see those who show kindness or generosity without being asked as weak
Northern European managers who single out individuals for praise may embarrass rather than energize them
Chapter 10 Lesson 2

11. Emotional Intelligence and Team Leadership
Research shows that the five components of emotional intelligence—self-awareness, self-management, self-motivation, empathy, and social skills—make someone a star performer
Emotional intelligence becomes more important as you move up in an organization
Chapter 10 Lesson 2

12. Optional Exercise Leadership Intelligence
Form groups of four or five
Work together in your groups to choose the best school leader from among faculty and staff in our school other than your instructor in this class
Once you have made your choice, identify four to five reasons (criteria) for your choice
Chapter 10 Lesson 2

13. Building Trust The Essence of Leadership
Franklin D. Roosevelt
Trust is belief in the integrity, character, and ability of a leader
Chapter 10 Lesson 2
Taken from Whitehouse.gov

14. Five Dimensions of Trust
Integrity
honesty, conscientiousness, and truthfulness
Competence
technical and people skills
Consistency
reliability, predictability, and good judgment
Loyalty
willingness to protect another person
Openness
willingness to tell the whole truth
Chapter 10 Lesson 2

15. Three Types of Trust
Deterrence-based trust is based on fear of reprisal if the trust is violated
Knowledge-based trust is based on the behavioral predictability that comes from a history of interaction
Identification-based trust is based on an emotional connection between parties
Chapter 10 Lesson 2

16. Optional Exercise Integrity and Trust
Make a list of five people you trust.
Identify the type of trust you have for each one of these people.
Is your trust deterrence-based, knowledge-based, or identification-based?
Chapter 10 Lesson 2
Courtesy of Creatas Images

17. Optional Exercise Leadership Situations
Rate each one of these people on the five dimensions of trust – integrity, competence, consistency, loyalty, and openness – on a scale of 1 to 5.
5 Excellent
4 Good
3 Adequate
2 Poor
1 Counterproductive
How did you determine how to rate these individuals? What behaviors or traits did you observe that made you rate their leadership the way you did?
Chapter 10 Lesson 2

18. Review
Leaders manage a team’s external boundary by making sure the team’s connection to other teams, upper management, customers, and suppliers is smooth
Leaders facilitate the team process by making sure the work of the team itself goes smoothly
The four roles team leaders play include liaisons with external constituencies, troubleshooters, conflict managers, and coaches
Chapter 10 Lesson 2

19. Review
A leader has to pay attention to how cultural factors affect the management context
Research shows that the five components of emotional intelligence—self-awareness, self-management, self-motivation, empathy, and social skills—make someone a star performer
Chapter 10 Lesson 2

20. Review
Trust is belief in the integrity, character, and ability of a leader
The five dimensions of trust are integrity, competence, consistency, loyalty, and openness
Chapter 10 Lesson 2

21. Review
Deterrence-based trust is trust based on fear of reprisal if the trust is violated
Knowledge-based trust is trust based on the behavioral predictability that comes from a history of interaction
Identification-based trust is trust based on an emotional connection between parties
Chapter 10 Lesson 2

22. Summary Leadership today Building trust: the essence of leadership
Chapter 10 Lesson 2

23. Coaching and Mentoring
What’s Next…
Coaching and Mentoring
Chapter 10 Lesson 2
Courtesy of Comstock Images