1. The UCBDD Strategic Plan 2017 -2019
Final
The UCBDD Strategic Plan

2. The UCBDD Mission and Vision
Final
The UCBDD Mission and Vision
Mission:
To facilitate Support and Services that Respect the Person and their Choices
Vision:
A Culture of Community Acceptance and Inclusion that allows everyone an Equal Opportunity to pursue a Fulfilling and Meaningful Life.

3. Final
The UCBDD Core Values
What we want to accomplish! (Primary Operational Characteristics)
Excellence
Customer Driven
Collaboration
Stewardship .
Integrity
Through the utilization of the Supporting Operational Characteristics, we can achieve the Primary Operation Characteristics.

4. Theme 1: Breaking Down Barriers
Final
Theme 1: Breaking Down Barriers
Theme
Approach
Activity
1. Breaking down Barriers
1.1 Change the perception
Activity
Start
Finish
Effort
1.1.1 Change the perception of the relationship between UCO and UCBDD
2019 Q1
ONgoing
High Cost and High effort
1.2. UCBDD’s Role
Create an environment that supports separation between facilitation and provision
2017 Q1
ongoing
Low
Control Item
Goal
Increase the number of trainings and opportunities and number of family members attending.
12/31/17 – Establish Baseline
12/31/18 – Increase from baseline by 30%
12/31/19 – Maintain levels of 2018
Participation in natural community events
12/31/17 – increase by 25%
12/31/18 – increase by 5%
Participation in full community events
12/31/19 – Increase by 50%
Client Satisfaction with opportunity for involvement in the community.
Based upon CSI that will have a section on inclusion.
"Awareness of Agency Support for Community Employment“ (top page 12 CMOR)
12/31/18 – Increase by 6% the number of people aware of support for CE
1.3. Setting Expectations
Establishing expectations with families/individuals/guardians - services, encourage independence, medicaid - Teach don't do
2017 Q2
ongoing
Low
Establishing one message
2017 Q1
1.4. Educate the Community
Educate the community on UCBDD Vision and DD Services (inclusive of the schools)
2017 Q1
Community celebration to recognize those that demonstrate inclusion
2018 Q2
2019 Q2
High Cost and High Effort
1.5. Strengthen the Providers
Strengthen providers - improve support of inclusion, establish higher expectations for the providers
2018 Q1
Ongoing
Medium
1.6. Foster an environment of inclusion
Foster an environment of inclusion thru mainstreaming in the schools
2018 Q1

5. High Cost and High effort
Final
Theme 2: Expand a culture of collaboration throughout the community that naturally supports people
Theme
Approach
Activity
2. Expand a culture of collaboration throughout the community that naturally supports people
2.1. County Pre-school
Activity
Start
Finish
Effort
Integrated Pre-school
2018 Q1
2019 Q4
High Cost and High effort
2.2. Privatization
2.2.1.Privtize Community Employment
2017 Q1
2017 Q4
Medium
Create provider consortium to id more diverse opportunities
2018 Q2
Control Item
Goal
Number of Children Screened
Increase by 2% annually
Individuals living with non- eligible roommates
12/31/2019 – 5 individuals
Transportation Options
Increase by 10 % annually
Prior-authorization Plans
Decrease Cost
10%
2.3. Increase capacity of Providers in Union County
Improve system capacity of Medicaid and state certified providers in Union County
2017 Q1
2019 Q4
Medium
2.4. Increase availability of services in Union County
Working within the community in creation of solutions for infrastructure issues (transportation, housing)
2017 Q1
2019 Q4
Low
Collaborate with school systems to expand services.
2018 Q1
ongoing
Create an avenue for screening children from 0-6
2018 Q3
Partner with MH professional to provide home based services for families 0-3
2017 Q4
2019 Q1
Program that provides in home parenting education

6. Theme 3: Creatively address the needs of individuals
Final
Theme 3: Creatively address the needs of individuals
Theme
Approach
Activity
3. Creatively address the needs of individuals
3.1. Options and Interests
Activity
Start
Finish
Effort
Develop individual employment options based on interest
2017 Q3
Low
Develop individual recreation community options based on interest (Nick M to lead activity)
2018 Q1
2019 Q4
Project success on a larger scale
2018 Q4
Work with teams from MH, providers, COYC to create approaches without regard to funding sources.
2017 Q1
ongoing
Medium
UCBDD support (financially, resources) community activities and encourage people to participate
ongiong
High
Control Item
Goal
Decrease # of restrictions in ISP
2% annually
Cost of individual service plans with a prior authorization
12/31/19 – 10% decrease in cost
Unapproved behavior MUIs
2% annual reduction
Number of mental health hospitalizations and/or number of law enforcement involvements.
3.2. Trauma Responsive Agency
Train all staff and providers on trauma informed practices
2017 Q1
2018 Q4
High
3.3. Family Mentoring
Parent / guardian mentoring / transition mentoring
2019 Q1
2019 Q4
Low
Training opportunities based upon family needs/request
2018 Q1
Medium

7. Theme 4: Develop an organizational culture that is proactive to change
Final
Theme 4: Develop an organizational culture that is proactive to change
Theme
Approach
Activity
4. Develop an organizational culture that is proactive to change
4.1. Handling the future
Activity
Start
Finish
Effort
Development of a long-term facility plan
2017 Q1
2017 Q4
Medium
4.2. Communications / Internal culture
Develop communication flow that is 2 way and is based upon relevancy of information
2017 Q1
2017 Q4
Medium
One message, one voice
Bottom up effort to promote culture change
Control Item
Goal
Employee Turnover
Less than 5% annually
Employee satisfaction
Improve average response to 4.0 from 3.72
Employee Performance reviews
2% Improvement annually??
4.3. Improve productivity of the agency
HR procedures for hiring and onboarding
2017 Q1
2018 Q3
Medium
Make available personal growth training onsite
2017 Q3
High
Career Paths for staff
2017 Q2
2017 Q4
Adopt and train staff on continuous improvement techniques (4.3.2 – Pre-requisite)
2018 Q4
4.4. Employee recognition
Employee recognition programs
2018 Q1
2018 Q4
Medium