1. The Water Retail Market
Benefits and pitfalls of switching supplier
James Goodall - Account Director

2. The Water Market Aims of deregulation
Generate a more customer-centric market:
Increased choice
Better levels of service
Innovation - drives sustainable approaches to managing water
“A vibrant business retail water market that delivers good outcomes for customers, saving them money, water and time”

3. State of the market report
Ofwat
State of the market report
While many customers have benefited smaller customers in particular have found it difficult or have not seen it as worthwhile to engage in the market.

4. Annual Market Review with Market Audit (by PWC)
MOSL
Annual Market Review with Market Audit (by PWC)
Small businesses are starting to engage with the market, but many have yet to do so for a variety of reasons, including lack of awareness of what is on offer. Enabling the market to work better will encourage retailers to reach out to these customers to help them understand the market and the opportunities it can provide.

5. Consumer Council for Water
Customer complaints
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6. Consumer Council for Water
SME engagement

7. Retailers
Choice

8. But do you need to switch to benefit?
Engage with the market
Potential benefits
You can dictate terms, approach retailers as any other supplier:
Price reductions
Extended payment terms (typically 30 days+)
Defined actual meter read frequency – better consumption data
One monthly bill and one monthly payment (multi-site customers)
Additional services
But do you need to switch to benefit?

9. Consumer Council for Water
Complaints to retailers per 10k SPID’s

10. Engage with the market Pitfalls of switching It’s a new supplier
Switching can be slow, incomplete, erroneous
CMOS data is not 100% accurate, beware of:
New or missing charges
High estimation of consumption
Erroneous transfer reads
Negotiated contracts – read the small print
Early-termination penalty clauses
Long term tie-ins