1. eRMA User Guide (Guest)
Advantech RMA Dept

2. eRMA Layout Description
Advantech Standard Header
eRMA Home
3G eRMA Information Bar
Login Block
Search Block
Service Block
Content Area
Advantech Standard Footer

3. RMA Status Tracking - List
Input RMA no
then press [Search] button
Searching result is shown.
Click the link on “RMA No” to get detailed information
Remark
1. Search function is available without login
2. It is allowable to search RMA case through RMA No, Customer RMA No and Serial No

4. RMA Status Tracking - Detail
Summary Info
Date
Stage
Handler
Repair Result
Tracking Code
Forwarder

5. Apply eRMA User Account
Click here
Fill out the application form
Submit the request
Notice from Advantech

6. RMA Policy & Process
Click here

7. Contact RMA Representative
Click here
Or click individual picture to get detailed contact information

8. Input user name and password then click [Go] button
Login eRMA System - 1
Input user name and password then click [Go] button
Remark
eRMA User name is with
address format

9. eRMA Service for registered user only
Login eRMA System - 2
Responsible repair center
User profile setting
User name
Logout the system
eRMA Service for registered user only

10. eRMA User Guide (Register)
Advantech RMA Dept

11. Change User Profile Click to change profile setting
Modify “Password” or “ ” if necessary
Save the modification

12. Request RMA No - Flowchart
General information about RMA no request
Click here
Go to next step

13. Request RMA No – Customer Info
Fill out customer information
Pick up company name from the list
Bill-To information
Copy data from Bill-To to Ship-To
Ship-To information
Go to next step
Remark
1. It is required to pick up correct Bill-To company name from the list
2. It is allowable to free key in Ship-To company name & company address if necessary

14. Request RMA No – Product Info
Fill out product information & problem description
Input serial no of defective unit
Related information are
brought out automatically
Remark
1. S/N is needed for warranty judgment, it will be treated as out-of-warranty if no S/N
2. Pls type something in S/N field if S/N unavailable, then pick up correct product name from the list
3. “S/N” and “Product Name” are required, it is not allowable to leave empty
4. Pls input vendor’s S/N for outsourcing products, then pick up proper product name from the list

15. Request RMA No – Problem Description
Attachment information & problem description
Add defective unit piece by piece
Quick Problem Description
Remark
1. 3 selections in “RMA Type”:
(1) Repair (2) Rework
2. “Customer RMA No” is defined by user, for user internal tracking purpose
3. “Problem Description” is required, free keyin or pick proper one from the list via [Pick] button
4. Complete 3-level selection to determine the problem description when [Pick] is pressed
(1) Category (2) Sub-Category (3) Symptom

16. Request RMA No – Delete / Modify
Fill out product information & problem description
Save the modification
Defective product list
Delete record
Modify record
Submit RMA Request
Remark
1. The original information will be shown for modification if “Modify” icon is pressed
2. Press [Modify] button to save the changes after modification
3. [Add] button is disabled during modification, and vice versa

17. Request RMA No – Receipt
Print out RMA receipt
RMA receipt
Delivery Information
Remark
1. RMA receipt contains customer information, product information and delivery information
2. Press “Print Receipt” to print out RMA receipt
3. Pls put RMA receipt in the package and return it with defective units

18. My RMA Request - List Searching block Click here Searching result
Drill down to RMA No
Link to RMA receipt
Remark
This function offers on-line RMA request management, this way can assist users to conveniently
manage or trace RMA cases issued in the past conveniently

19. Switch to different tabs to get more information
My RMA Request - Detail
Switch to different tabs to get more information
Main body
Date
Stage
Handler
Repair Result
Tracking Code
Forwarder
Remark
1. Analysis data will be saved in “Analysis” tab if analysis request is issued by customer
2. Official repair report can be printed out through “Report” tab

20. My RMA Request – Repair Report
Advantech Info
RMA No
Customer Info
Product Info
Problem Info
Status Flowchart
Repair Info

21. Import RMA Request Review request before submitting RMA request
Click here
Set correct path for file upload
Start to import
Worksheet “Customer”
Excel Format:
Worksheet “Product”
Worksheet “User Guide”

22. My Statistics Click here Searching block Start to search
Searching result
Remark
This function provides a simple way to generate some basic statistics. It is also allowed to create
Excel file with row data for further download and reference

23. My Subscription Input RMA no for registration
Press [Add] to complete registration
Click here
Registration list
Remark
This function allows users to get notification if any change happens to the specific RMA no

24. Warranty Lookup Searching by serial no Click here Searching result
Searching by product name
Searching result