1. The Quality Thread in Industrial Engineering and Industrial Management
A Presentation to Students Enrolled in ISE 288 and IDM 288
Dr. Joan Burtner
Presented to IDM 288 and ISE Feb 2, 2009

2. Mercer University School of Engineering
Introduction
Consumer choices
Rep___________
Pref___________
Perceived q__________
The quality movement
Competition
Global e________
Quality and industrial engineering professions
Careers
Coursework
Dr. Joan Burtner
Mercer University School of Engineering

3. Mercer University School of Engineering
The Quality Movement
S_C
Statistics
Products
SP_
Process
T_M
Management
Employee involvement
Dr. Joan Burtner
Mercer University School of Engineering

4. Mercer University School of Engineering
Global Issues
Global economy
Competition
Cooperation
National/International standards
MIL-STD
ISO ____
QS 9000
National/International Awards
D______ Prize
Baldrige Award
Dr. Joan Burtner
Mercer University School of Engineering

5. Mercer University School of Engineering
Quality Leaders
Shewhart (statistically based control chart)
Deming (management’s 14 points)
Juran (quality trilogy)
T________ (design of experiments)
Jack Welch (advancement of Six Sigma)
Dr. Joan Burtner
Mercer University School of Engineering

6. Mercer University School of Engineering
Careers
Industrial engineers
Quality engineers
Manu_________ engineers
Mana_________ engineers
Project managers
Process improvement specialists
Black Belts
CEO’s COO’s
Dr. Joan Burtner
Mercer University School of Engineering

7. Mercer University School of Engineering
Preparation
Coursework
Probability and Sta_______
Statistical Quality Control/ Process Control
Design of Ex___________
Technical electives such as Quality Engineering or Lean Six Sigma
Work experience
Coop
Internships
Dr. Joan Burtner
Mercer University School of Engineering

8. Professional Organizations
Institute of __________ Engineers (IIE)
Societies -Society for Health Systems
Divisions
Conferences
American Society for _______ (ASQ)
Engineers
Non-engineers
Dr. Joan Burtner
Mercer University School of Engineering

9. “Quality” Organizations
Discussion
Automobile Makers
T__________
H___________
Hotels
R__________________
H_______________
Fast Food Restaurants
Airlines
Manufacturer of Jeans
Dr. Joan Burtner
Mercer University School of Engineering

10. “Quality” Credentials
Six Sigma
Green Belt
B______ Belt
M_______ Black Belt
ASQ Certification
Quality E______________
M_____________ of Quality / Organizational Excellence
Many other specialities
Dr. Joan Burtner
Mercer University School of Engineering

11. Mercer University School of Engineering
“Quality” Salaries
ASQ 2005 Salary Survey
Position
Bachelor’s Degree
Master’s Degree
Project Engineer
$ 67,138
$ 74,951
Quality Engineer
$ 64,342
$ 70,820
Master Black Belt
$ 91,154
$107,044
Quality Manager
$ 76,561
$ 85,326
Vice President
$123,596
$126,419
Dr. Joan Burtner
Mercer University School of Engineering

12. http://www.asq.org/ http://www.iienet.org/
Questions?
Dr. Joan Burtner
Presented to IDM 288 and ISE Feb 2, 2009