1. “The road to success is always under construction.”
LILY TOMLIN
“The road to success is always under construction.”

2. If Everyone is Working Together (and Effectively w
If Everyone is Working Together (and Effectively w. Clear Goals in Mind),
Then, It
Can, Should, and Will
Get Done

3. Thom Hartman “ADD, An Alternate View”
“I am not inattentive,
you are just boring.“

4. “ ANY TIME YOU THINK YOU HAVE INFLUENCE, TRY ORDERING AROUND SOMEONE ELSE’S DOG”

5. INSTITUTE FOR COMMUNITY INCLUSION EMAIL: joseph.marrone@gmail.com
JOE MARRONE
INSTITUTE FOR COMMUNITY INCLUSION
MAIN OFFICE: BOSTON, MA
NW OFFICE:
4517 NE CESAR CHAVEZ BLVD
PORTLAND, OR
TEL:
CELL:
FAX:
WEB:

6. MARRONE
CLOSING
REFLECTIONS

7. " Sometimes the facts obscure the truth."
MAYA ANGELOU

8. VALUES- ATTITUDES CULTURE CULTURE
SHOOK, J. (2010) HOW TO CHANGE A CULTURE MIT SLOAN MGMT REVIEW, 51 (2), 62-68
WHAT PEOPLE DO
VALUES- ATTITUDES
CULTURE
CULTURE

9. VALUES- ATTITUDES CULTURE CULTURE
SHOOK, J. (2010) HOW TO CHANGE A CULTURE MIT SLOAN MGMT REVIEW, 51 (2), 62-68
WHAT PEOPLE DO
VALUES- ATTITUDES
CULTURE
CULTURE

10. INTERAGENCY COLLABORATION
DON’T ASK BEFORE YOU GIVE SOMETHING FIRST
ALWAYS SAY YES TO FIRST
LEVELS OF CHANGE:
YOURSELF
YOUR ORGANIZATION
OTHER SYSTEMS

11. COLLABORATING W. EMPLOYERS
FEATURES BENEFITS
EMPLOYEES
SCREENING
HR ISSUE SUPPORT
RECRUITMENT
TRAINING
FINANCIAL BENEFITS
COMPETENT WORKERS W. DISABILITIES
PRODUCTIVITY
FEWER PROBLEMS
PROBLEM-SOLVING
LOWER COSTS
SUPERVISOR TIME
INCOME
COMMUNITY IMAGE & ADA COMPLIANCE

12. ROLE/ LIMITS OF TRAINING?
“You can teach a turkey to climb a tree, but it’s easier to hire a squirrel.”
FROM
Spencer M. Lyle Jr., McClelland C. David, Spencer M. Signe (1994) Competency Assessment Methods. History and state of the art. Paper first presented at the American Psychological Association Annual Conference, Boston, MA  P. 8

13. ICI SAYS: GOOD TEAMWORK IS:
SHARING OF RISKS
CLIENT GAINS, NOT THE RELATIONSHIP
RELATE TO PEOPLE, NOT AGENCIES
DEFINING WHOSE NEEDS THEY ARE
TAKING “INAPPROPRIATE” OUT OF YOUR LEXICON

14. COLLABORATION TERRY MIZRAHI, SOCIAL POLICY, 1999, V.29, #4
TRUST BUILT THROUGH ACTIONS OVER TIME
2 WAY COMMUNICATION IS ESSENTIAL
SELF INTEREST INEVITABLE, SO DON’T FIGHT IT
AGREEMENT, NOT DISAGREEMENT
TRADE-OFF, EXCHANGE, NEGOTIATION, & COMPROMISE

15. COLLABORATION TERRY MIZRAHI, SOCIAL POLICY, 1999, V.29, #4
CERTAIN ISSUES MORE IMPORTANT TO SOME
HETEROGENEITY DIFFICULT BY DEFINITION
BALANCE PROCESS & PRODUCT
HONESTY & INTEGRITY, NOT DIVIDE & CONQUER
MYTHS OF “MORE THE MERRIER” OR “1 BIG, HAPPY FAMILY”

16. COLLABORATION DON’T ASK BEFORE YOU GIVE SOMETHING FIRST
ALWAYS SAY YES TO FIRST
LEVELS OF CHANGE:
YOURSELF
YOUR ORGANIZATION
OTHER SYSTEMS

17. EDWARD ABBEY
One man alone can be pretty dumb sometimes, but for real bona fide stupidity, there ain't nothin' can beat teamwork.  

18. “ BEWARE THE CONTINUOUS IMPROVEMENT OF THINGS NOT WORTH IMPROVING “
W. EDWARDS DEMING
“ BEWARE THE CONTINUOUS IMPROVEMENT OF THINGS NOT WORTH IMPROVING “

19. HELPING PEOPLE (AND SYSTEMS) CHANGE:
HOPE,
HELP,
AND
HASSLING

20. KEN MILLER “The length of a minute is relative,
depending on which side of the bathroom door you are on.”
From
WE DON’T MAKE WIDGETS

21. SO WHAT USUALLY GETS IN THE WAY OF IMPROVING SERVICES IN ALMOST ANY SYSTEM?

22. “The nature of passive resistance within a nonprofit setting is at levels that could teach Gandhi lessons.”
Reynold Levy President of Lincoln Center for the Performing Arts, and former president of International Rescue Committee

23. DAVID KAHNEMANN Psychologist – Economist
“I am not very optimistic about people’s ability to change the way they think, BUT
I am fairly optimistic about their ability to detect the mistakes of others.”

24. JERRY GARCIA
“ SOMEONE HAS TO DO SOMETHING AND IT’S PRETTY PATHETIC IT’S GOT TO BE ONE OF US “

25. " There is nothing you can say in answer to a compliment
" There is nothing you can say in answer to a compliment. I have been complimented myself a great many times, and they always embarrass me -- I always feel they have not said enough. " Mark Twain