1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
February 13, 2018

2. Performance Report Card
Performance Indicator
Standard
Jan 2018
FY18 YTD
On Time Performance
> 91%
93.0%
91.2%
Excessively Late Trips
< 0.10%
0.04%
0.09%
Average Hold Time
< 120 sec 68 79
Calls On Hold Over 5 Min
< 5%
3.6%
4.2%
*Preventable Collisions Per 100,000 Miles
< 0.50
0.65
0.66
*Jan 2018 data is not final

3. Highlights January highlights:
Where’s My Ride App – Southern and Northern Regions
Attended Accessibly Advisory Committee Meeting in Santa Clarita
Northern Region Community Meeting
Emergency Tabletop Exercise
100% Driver Credential Audits for Santa Clarita, Antelope Valley and Eastern regions
North Region RFP Proposer Interviews