1. CAF and the Belgian Conferences on Quality in the Public Sector
IPSG
4 November 2002
Patrick Staes Jean-Marc Dochot
Belgium

2. Survey 1.The origin 2.The objectives of the Conference
3. Discovering good practices
4. Selection process for the Conference
5. The 1st Conference: October 2001
6. Global evaluation
7. Next steps

3. 1. The origin Mai 2000: the European Conference in Lisbon
September 2000: the common decision of the 6 Belgian ministers responsible for the public administrations to organise a conference in October 2001

4. 2. The objectives of the Conference
Exchanging good practices
not reinventing the wheel
learning from each other
Stimulate organisational diagnose by self assessment with the CAF to
promote quality management
carry out benchmarking: compare with other organisations

5. 2. The objectives of the Conference
Public recognition for public organisations and their staff
Involve all institutional levels (federal, regions, communities, provinces ..) in a European process of exchanging experiences

6. 3. Discovering good practices
by the application of the CAF
(Common Assessment Framework)

7. 4. Selection process for the Conference
Being a public sector organisation
Apply the CAF
Describe a good and transferable practice on the basis of the results
Receive the visit of an external evaluator
Be selected by an international jury

8. 5. The 1st Conference: October 2001
64 candidatures of organisations that implemented CAF
Presentation of 21 selected good practices in 4 workshops :
HRM makes the difference
Manage processes and change
A better service for the citizen/customer,
Quality management and management of quality
International experts as keynote speakers
900 participants

9. At least 64 applications

10. 6. Global Evaluation 3 evaluations: cell – univ. - private
In global: very positive experience
1ste contact with SA
Check-list of all the aspects of the performance of an organisation
Change in organisational culture: open debate on weaknesses - participative management
Ready to apply again (already happening)

11. 7. Next steps (1) Translating and disseminating CAF 2002
Starting up Quality Networking on local regional en federal level
Walloon region: CAF officially recognized
Local police: CAF training and application
Federal : CAF as SWOT in BPR
Further developing of
Training on CAF
the website
the CAF database at EIPA:
CAF benchmarking methodology

12. 7. Next steps (2) Starting up benchmarking activities
2nd Quality Conference: November 2003:
CAF 2002: hard copies: Nov. 2002
Information sessions at all levels: Nov. 2002
Training sessions for the candidates: Jan./Feb. 2003
CAF-applications: March-April 2003 (100 ?)
External evaluators: Mai/June 2003
International jury: July 2003
Conference : thematic + methodological workshops + international keynote speakers

13. On the way towards excellence