1. 3.03 Understand support services Introduction

2. 3.03 Understand support services
Create a therapeutic environment to provide patient care
Develop and implement
Healthcare administration
Quality control
Compliance regulations
3.03 Understand support services

3. 3.03 Understand support services
Maintain a clean and safe environment
Manage resources
Maintain an aesthetic environment
3.03 Understand support services

4. Support Services
Create a therapeutic environment to provide patient care
A healthcare environment is therapeutic when it:
Supports clinical excellence in treatment of the physical body
Supports psycho-social and spiritual needs of
patient
family
staff
3.03 Understand support services

5. Support Services
Create a therapeutic environment to provide patient care
A healthcare environment is therapeutic when it:
Produces measurable positive effects on
patients’ clinical outcomes
staff effectiveness
3.03 Understand support services

6. 3.03 Understand support services
Agency Operations
Develop and implement measures to:
Provide for healthcare administration
Measure and improve quality
Monitor compliance
3.03 Understand support services

7. 3.03 Understand support services
Agency Operations
Provide for Healthcare Administration
Develop plan to achieve agency goals and objectives
Develop policies and procedures
3.03 Understand support services

8. 3.03 Understand support services
Agency Operations
Provide for Healthcare Administration
Coordinate activities between departments, outside agencies and contractors
Provide new services as needed
Provide a program for employee recognition
3.03 Understand support services

9. 3.03 Understand support services
Agency Operations
Measure and Improve Quality
Monitor customer satisfaction
Provide standardized support to departments
Determine cost effectiveness of alternative methods.
Assure quality management.
Quality
3.03 Understand support services

10. Measure and Improve Quality Customer Satisfaction
Healthcare organizations collect satisfaction data for several purposes:
Accreditation
Quality Assurance
Medical Groups
Customer
Satisfaction
Report
3.03 Understand support services

11. 3.03 Understand support services
Agency Operations
Monitor Compliance
“Obey the rules”
Codes of ethics
Legal, regulatory, and accreditation standards/codes
Hazardous materials management
Safety and building regulations
3.03 Understand support services

12. 3.03 Understand support services
Agency Operations
Monitor Compliance
Coordinate Emergency Preparedness Plans
physicians
departmental managers
outside agencies
Inspect buildings and grounds
3.03 Understand support services