1.
Understanding People – Unlocking Potential
Welcome to the TIS Housing & Community Engagement Staff Residential 2017
Ilene Campbell TIS Chief Executive
TIS Housing & Community Engagement Staff Residential 2017
Thursday 23 – Friday 24 March 2017

2. Make the most of this experience
Join TIS together with housing and participation professionals from across the country to make the most of this experience and enjoy time out of the office to:
Catch up with colleagues
Take time to reflect
Gain new ideas
Build on relationships with tenants & residents groups & communities

3. Over the next 2 days
Network with key figures from across the Scottish social
housing sector and…
Share good practice
Gain innovative ideas and new knowledge
Expand your personal development
Better understand the topical issues and key process within the sector
Feel inspired!

4. Highlights of the event: Thursday
Taking a Coaching Approach in your Work with Tenants & Communities Adele Fraser, Linstone Housing Association
TIS Scrutiny Approved Accreditation: Are you ready? Joy Watson, Hillcrest Housing Association
Community Impact of Allocation Policies Alistair Reid, TIS
Using Customer & Community Complaints to Improve Services Lynda Johnstone, TIS

5. Highlights of the event: Friday
Community Empowerment and Engagement Gerard McCormack, Improvement Service
Supporting Tenant Understanding of Housing Finance Alistair Reid, TIS
Anti-social Behaviour: Positive Solutions to a Community Concern Lynda Johnstone, TIS
Scrutiny: The way ahead Lynn Stewart, Scottish Housing Regulator
Power Zone Learning Digital Inclusion, Customer Satisfaction Surveys, Community Involvement in Regeneration
Community Asser Transfer: East Ayrshire Council Angela Graham, East Ayrshire Council

8. Enjoy the next 2 days! Ilene Campbell TIS Chief Executive
Understanding People – Unlocking Potential
Enjoy the next 2 days!
Ilene Campbell TIS Chief Executive
TIS Housing & Community Engagement Staff Residential 2017
Thursday 23 – Friday 24 March 2017