1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
February 14, 2017

2. Performance Report Card
Performance Indicator
Standard
Jan 2017
FY17
On-Time Performance
91%
92.2%
91.5%
Late 4
0.10%
0.06%
Average Initial Hold Time
120 sec 72 85
Calls on Hold Over 5 Min 5%
2.7%
4.0%
Denials 1%
0.64%
0.38%
Preventable Collisions Per 100,000 Miles
0.50
0.67(est.)
0.57(est.)

3. Highlights January highlights: Two new stand signs at UCLA
New pick-up and drop-off location information for LAX
WMR integration completed for the Eastern and West Central regions
Google Traffic functionality is now integrated with WMR 
Regional Centers Emergency Work Group – Access staff, five regional centers and CalOES

4. Questions?