1. DFPS Stakeholder Meeting on: Strategic Plan for FY and Potential Exceptional Items for FY April 27, 2010

2. Presenters:
Welcome and Call to Order Anne Heiligenstein, Commissioner Briefing on DFPS Strategic Plan Joyce James, Deputy Commissioner Briefing on potential DFPS Exceptional Items Cindy Brown, Chief Financial Officer Public Testimony Adjourn

3. Presented by: Joyce James, DFPS Deputy Commissioner
DFPS Strategic Plan
Thank you, Commissioner. I want to welcome each of you for coming, and taking time out of your busy day to be with us here. Today, I will be discussing our agency’s Strategic Plan - our long-term plan that sets forth where our agency currently is and where we plan to go. Among other things, this plan will allow us to establish statewide direction in key policy and functional areas, align our resources, and become more responsive to the needs of Texans.
Let me start off by briefly discussing the process of how our Strategic Plan comes to be.
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Presented by:
Joyce James,
DFPS Deputy Commissioner

4. Strategic Plan Process
Texas Department of Family and Protective Services
Strategic Plan Process
Health and Human Services (HHS) establishes the HHS System Strategic Priorities
January 2010
DFPS identifies key challenges for
February 2010
Plan preparation instructions issued by Legislative Budget Board (LBB)
and Governor’s office
March 2010
DFPS prepares Agency Chapter for HHS System Plan
February - April 2010
First , in January of this year, the Health and Human Services Commission, or HHSC, established the HHS System Strategic Priorities. These priorities provide a unifying focus on what all agencies that comprise the HHS System must emphasize when developing their specific agency strategic plans.
In February, our agency identified what we believed our key challenges will be for fiscal years This helps us understand the future of our agency and how to prioritize for our upcoming needs.
Then, in March, the Governor’s Office of Budget, Planning and Policy and the Legislative Budget Board sent their instructions of how all state agencies should prepare and submit their strategic plan.
In between February and April, we prepare our agency chapter within the consolidated HHS System Strategic Plan. This chapter details our overall challenges and opportunities, our goals and the strengths and challenges of our processes and how we operate.
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5. Strategic Plan Process (continued)
Texas Department of Family and Protective Services
Strategic Plan Process (continued)
DFPS solicits stakeholder comment on Agency Chapter
April 2010
HHSC consolidates HHS Strategic Plan
April – May 2010
HHSC holds public hearings and receives written comments
May 2010
HHS Strategic Plan for is finalized and submitted by
July 2, 2010
Then, in April, we conduct stakeholder meetings, such as this one, to get feedback on our agency chapter.
Once we submit our agency’s chapter, HHSC then consolidates all of the HHS System agency chapters to develop the consolidated HHS System Strategic Plan.
Then in May, HHSC holds a series of public hearings about the Strategic Plan and receives written feedback.
And by July 2, 2010, the HHS Strategic Plan is then finalized and submitted to the Governor’s Office of Budget, Planning and Policy and the Legislative Budget Board for their approval.
To set the tone and the framework by which we developed our Strategic Plan, I want to introduce you to the HHS System overall vision, philosophy and values, and strategic priorities.
First, the HHS System Vision.
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6. Health and Human Services Vision
Texas Department of Family and Protective Services
Health and Human Services Vision
A customer-focused health and human services
system that provides high quality, cost-effective
services resulting in improved health, safety,
and greater independence for Texans
[Read slide]
Next, the HHS System philosophy and values.
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7. Health and Human Services Values
Texas Department of Family and Protective Services
Health and Human Services Values
We will work to continually improve our customer service,
quality of care and outcomes in accordance with the following
guiding principles:
Provide openness and fairness, and the highest ethical standards
Provide conscientious stewardship and the highest level of accountability
Present opportunities in an individualized, coordinated, and efficient manner
Solicit involvement from stakeholders, customers, and communities
[Read slide]
And lastly, the HHS System Strategic Priorities.
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8. Health and Human Services Strategic Priorities
Texas Department of Family and Protective Services
Health and Human Services Strategic Priorities
Deliver the highest quality of customer service
Improve the health and well-being of Texans
Create opportunities for increased self-sufficiency and independence
Protect vulnerable Texans from abuse, neglect, and exploitation
Encourage partnerships and community involvement
Strengthen and support the health and human services workforce
[Read slide]
More specific to our agency, I would also like to share the DFPS vision.
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9. Texas Department of Family and Protective Services
DFPS Mission
To protect children, the elderly, and people with
disabilities from abuse, neglect, and
exploitation by involving clients, families, and
communities
[Read slide]
Now that the tone and framework by which we develop our Strategic Plan is laid down, I will lay out for you the key themes of our plan’s focus.
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10. Strategic Plan – Key Themes
Texas Department of Family and Protective Services
Strategic Plan – Key Themes
CPS Capacity: CPS works to ensure the safety of the child, first and foremost, while supporting the family and its ability to care for the child. The challenge is to meet the needs of children and families with ever expanding caseloads
APS as Safety Net: APS provides a safety net for the elderly and adults with disabilities, which entails care and coordination and, in some cases, funding the services that are necessary to ensure client protection. This is a daunting challenge given the increase in the aging population
Statewide Intake (SWI) Capacity: Reports of abuse, neglect and exploitation of children, elderly and adults with disabilities will continue to increase as the population increases. DFPS must be able to ensure client safety by responding to reports.
CPS Capacity.

11. Strategic Plan – Key Themes
Texas Department of Family and Protective Services
Strategic Plan – Key Themes
Child Care Licensing (CCL): CCL strives to ensure good care for children while keeping rates affordable for parents
Infrastructure Demands on the Agency: Technological advancements are essential to support a direct delivery workforce that is increasingly mobile and more efficient in responding to clients
Ensuring Due Process Rights: Texans deserve to have fair, impartial and timely due process hearings

12. Texas Department of Family and Protective Services
Public Hearings for the Health and Human Services System Strategic Plan Draft
Monday, May 10, 2010
The Senior Source
3910 Harry Hines Boulevard, Dallas
(214)
Thursday, May 13, 2010
The Navasota Center
103 Stadium Drive, Navasota
(936)
Thursday, May 20, 2010
HHS Statewide Videoconference
HHS Regional Offices
All hearings are scheduled from 11:00 A.M. until 2:00 P.M.

13. Presented by: Cindy Brown Chief Financial Officer
Preliminary Exceptional Items for the FY Legislative Appropriations Request
Presented by:
Cindy Brown
Chief Financial Officer

14. Texas Department of Family and Protective Services
Major Categories
Maintain Current Services
Strengthen Services to Improve Client Outcomes
Other Considerations

15. Maintain Current Services
Texas Department of Family and Protective Services
Maintain Current Services
Restore Funding Reductions
- FY Reduction
- Federal American Reinvestment and
Recovery Act (ARRA)
Maintain Phased-In Staff
- Statewide Intake
- CPS
- APS
Maintain Current Caseloads
- All applicable programs
Additional Purchased Client Services for Caseload Growth
- CPS and APS

16. Texas Department of Family and Protective Services
Strengthen Services
Reduce Caseloads
- Caseload target is FY 2009 average
- CPS, APS and SWI programs
Specialized Staff in APS
- Additional attorneys for the In-Home Program
- Specialized worker positions for the MH and MR Investigations Program
Strengthen Day Care Licensing Program
- Reduce supervision span of control
- Reduce staff caseloads
- Additional attorneys
- Funding for critical infrastructure needs

17. Texas Department of Family and Protective Services
Strengthen Services
Client Safety Initiatives
- Enhancements to automated system for increased
efficiencies for workers
- Additional attorneys for timely due process
- Additional staff for increased public inquiries,
complaints, and case resolutions
Contract Efficiencies
- Expand functionality of the automated residential
contracts system to all CPS purchased client
services contracts
- Redesign CPS purchased client services invoicing
process
Staff Retention
Interpreter Services

18. Texas Department of Family and Protective Services
Other Considerations
Recommendations made by committees established by the 81st Legislative session
Redesign the foster care system to improve outcomes for children and families by creating sustainable placement resources in communities that will meet the service needs of children and youth in foster care using the least restrictive placement settings available. 

19. Public Comments

20. Questions or Additional Comments
Information will also be posted to our website at
For information on the HHS Strategic Plan, visit