1. Surveying Your Customers
It’s important for all businesses owners to see what their customers perception is of their business, services and employees.

2. What type of information Do you want to know?

3. Questions to ask Are you open sufficient hours?
Are there products that they were expecting and did not receive? You sell gifts, but don’t have Missouri Souvenirs
Are there other services they were expecting? Gift wrapping? Carryout service?
Where employees helpful?
It is best to have them rate 1-5, versus a standard yes or no answer.
Where does the customer live?
To track where you may consider advertising
Were employees courteous?
Was your businesses clean?

4. Where did your customer hear about your business/services
Word of Mouth
Discover what advertising is working for you
Billboards

5. When to survey
These survey’s could be taken at the time the customer is in your business through general conversation, by adding a line to your register receipt to go to your website to complete an online survey or by completing a short survey at the checkout
You may consider sending out a survey in an or mailing campaign.
Or you may want to consider an incentive to complete the survey, such as registering to have their name put into a drawing for a product or discount.

6. Following Up on Surveys
The important thing is to
follow up on these survey’s.
If you notice people wished you were open later, make that a consideration.
High ranking of employee helpfulness? Let those employees know.
Low level employee service?
Find out what the problem is.

7. Other Marketing Tips Be sure to view other Marketing Tips
How to make a brochure
How to send personalized s and letters on a budget
Community Orientation
This information is provided as a courtesy
of the Pulaski County Tourism Bureau
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