1. Communicating Bad News

2. Our Situation Ask if the person is ready to receive it
Ask how much they want to know
State the bad news
Be clear, don’t try to obscure the situation

3. How Did This Happen? Any relevant history, facts, or strategies
Original assumptions that are no longer valid

4. Alternatives Considered
Present alternative courses of action
Discuss pros/cons of each

5. Recommendation or Decision
State the recommended course of action or decision
Discuss how recommendation addresses the problem
Discuss how plan will address hardships resulting from action

6. Our Vision for the Future
Reaffirm your goals
Set expectations for future
Set a time for expected results

7. Summary
Key points to remember that will give audience confidence or improve morale