1. Online Mechanic’s Log Jason Fritts
Problem:
Getting work done on your car is always a hassle.
Customers get aggrevated at mechanics.
Mechanics get aggrevated at customers.
Approach:
Database of service accounts
Accessible via the internet
Templates for routine repairs ( oil change, alignment, etc. )
List of important information about the customer’s vehicle:
Diagnosis
Parts used
Running total of charges ( parts, labor, etc. )
Mechanic’s notes
Alert when repair is complete
Impact:
Added convenience and piece of mind for the customer
Improves mechanic’s efficiency
Hopefully, an overall more pleasant experience