1. Welcome
‘A Stronger Voice’
Implementation
and
Design Workshop

2. A Stronger Voice
“We must do more to listen to, and promote, the voices of those we care for. We need the voices of patients, those receiving care and their families to be heard in a much clearer and stronger way.”
Cabinet Secretary for Health & Wellbeing, June 2014

3. Project Team Members Public Partners The ALLIANCE COSLA
Healthcare Improvement Scotland
Scottish Health Council
Scottish Government

4. Four events – 3 public/ 1 staff
Who was also involved?
Reference Group
National Events
Four events – 3 public/ 1 staff
Met three times

5. How we gathered people’s views
4 national events 2 online surveys
22 focus groups 2 live Twitter chats
1 virtual event video recordings
1 graphic facilitator
Over 1000 people consulted/engaged.

6. Refined our vision Explicit about engaging purposefully
Continuous improvement and transformation
Feedback on impact of engagement
We refined our vision as a result of the feedback we received.

7. Our vision
“People who use health and care services, carers and the public will be enabled to engage purposefully with health and social care providers to continuously improve and transform services. People will be provided with feedback on the impact of their engagement, or a demonstration of how their views have been considered.”

8. Going to where people are31 86
Scotland 5 22 54 54
Unknown 50 76
National
Events 45 20 27 82 57
Outside
Scotland
101
110 26
People were engaged in each health board area.
The purple figures refer to participants at the 4 national events (2 in Glasgow, one in Edinburgh and one in Dundee)
The figures for “Scotland”, “Outside Scotland” and “Unknown” mainly refer to people who we engaged with via social media (data refers to location data made available in Twitter profiles) 89 22 86 12 26

9. What else did we do? Many conversations Academics Experts
Other countries
Extensive literature review