1. Stabilization & Sustainability: A Progress Report from CampusWorks
I’ve taken the Greek out of the footer just in case our amateurs don’t catch it. If there is no content in the footer it won’t display.
Presented by:
Liz Murphy, CEO
Mike Russell, SJECCD CISO

2. The path is rarely clear…
The journey the District, the ITSS staff and CampusWorks have been on together has been a circuitous one; however, it has been a journey we have been on together. With each turn we see more about the path ahead and with each turn we encounter obstacles that must be overcome.

3. Fundamental operational framework has “decayed”

4. Infrastructure crisis required immediate stabilization
Back up systems not operational
Phone system doesn’t support faculty, staff or students
Servers crashing and hanging
Why has the framework decayed?
Insufficient staff resources to support the infrastructure
Insufficient leadership & expertise to identify & remedy the problems
Clashing priorities that pushed what was “behind the curtain” to the back burner in favor of more visible projects

5. The remedy: Planning, patience and staff training & engagement
Cogent, thoughtful plans have been executed to stabilize the infrastructure
ITSS, college IT teams & facilities staff pulled together at critical times
IT Steering Group has been educated & is becoming familiar with the path to sustainability

6. Building a sustainable infrastructure

7. Student success & productivity tools are built upon a stable infrastructure
Enroll
Educate
Retain
Enable
Microsoft Office 365
Student, faculty & staff & collaboration tools
Website redesign
Learning management (Moodle) support
Increased help desk services
Improved use of Colleague
Online student services
New library system
Business intelligence platform

8. Bond support for technology projects by impact
Number of projects

9. Steps to building a sustainable IT organization
Activity
Next Action
Institutional peer & best practice review
3/13 presentation to Executive Committee
Review of historical staffing of ITSS in the district
Identification of critical few positions that must be in place within 3 years
Critical few positions have been identified and will be presented to Executive Committee in context
Knowledge transfer
Ongoing with each new practice
Training
Identify funding to augment current knowledge, skills & abilities and refresh old skills
Position postings written to reflect current and future needs of the District
Ongoing

10. Critical few on the path to ITSS sustainability
Complete hiring process for system administrator
Hire network engineer using bond funds
Address phone system limitations that impact Help Desk support and staffing requirements
Identify funds for technical training
Work with IT Steering Group to leverage resources among the college IT teams & the district

11. CISO Priorities
Developing a master technology plan and working with the colleges’ IT teams, to integrate the colleges’ plans.
Evaluating the available bond funds in light of the technology plan and recommending approaches for responsible and effective investment of these funds to advance the District’s technology infrastructure and usability.
Improving the effective use of the District’s administrative system that includes student, finance, and human resources management systems provided by Ellucian Colleague.
Working collaboratively to upgrade and standardize classroom and distance learning technologies and systems.
Assisting the Executive Director of Institutional Effectiveness to improve the District’s institutional research and data reporting functions.
Guiding efforts to improve the District’s web presence and online services.
Leading the development of business continuity, disaster recovery, and data security plans for the district and the colleges.
Collaborating throughout the district and the colleges to provide student services that improve access and communication, specifically including student .
Don’t know that we need this slide, but didn’t want to get rid of it yet.

12. Q&A Discussion
Many thanks to the ITSS Team who has tirelessly supported this new approach to improving the technology infrastructure & systems throughout the District.