2. Alcoa Aspires to Be the Best Company in the World
Vision
Alcoa Aspires to Be the Best Company in the World

3. Common Thread . . . Values INTEGRITY ENVIRONMENT, HEALTH AND SAFETY
Alcoa is a values-based global company. Our Values are:
INTEGRITY
Alcoa’s foundation is our integrity. We are honest and responsible in dealing with customers, suppliers, coworkers, shareholders and the communities where we have impact.
ENVIRONMENT, HEALTH AND SAFETY
We work safely in a manner that promotes the health and well-being of the individual and the environment.
CUSTOMER
We support our customers’ success by creating exceptional value through innovative product and service solutions.
EXCELLENCE
We relentlessly pursue excellence in everything we do, every day.
PEOPLE
We work in an inclusive environment hat embraces change, new ideas, respect for the individual and equal opportunity to succeed.
PROFITABILITY
We earn financial results that enable profitable growth and enhance shareholder value.
ACCOUNTABILITY
We are accountable – individually and in terms – for our behaviors, actions and results.
We live our Values and measure our success by the success of our customers, shareholder, communities and people.
Values have remained fundamentally the same since they were conceived in the late 1980’s – however, as all of you well know, a Customer Value has been introduced as well as modifications to the wording of the other Values.

4. Aspiration to be the best company in the world…
Shareholders
Customers
Community
Employees
High performing
organizations *
What
How
…Alcoa Business System

5. With built-in tests that
ABS
Problems
Cost
Quality
Time
Safety
Activities
Connections
Flowpaths
Quality, cash,
or flow restored
Solve in
takt
With built-in tests that
expose
With a people
system that
Problem-
solving
process
Solve
at root
cause
Build into
work

6. Business problem identification and solving system directed at:
1. Make to use
- 1X Lowest cost
- On demand Defect free
- Safely
2. Eliminate waste
- Quality
- Cost
- Time
3. People linchpin the system
- Everyone identifies & solves
problems at root cause in
real time
Cost
Delivers
Safety
Quality
Time

7. Enabling Excellence in ABS Quality Management System
Quality Platform
Mission
Enabling Excellence in ABS
Talent Management
Succession Planning
Training & Development
Highly Leveraged Technical Networks
In Control & Capable
Processes
EBS – Networked Quality System Platform
Supplier Management
Market Sector Lead Teams
Customer Quality Networks
Process Management
Infrastructure
People
Customer
ISO
QS 9000
Quality Management System
AS 9100
ISO 14001

8. Significant results have been achieved
Sao Luis Refinery — 2001 (1 yr)
RPD — Tennessee (2 yrs)
% Improvement
TRR
58%
Customer Quality Tonnes
37% to 85%
Conversion Efficiency
4.8%
Delivery Performance
Actual 99%
Improvement
TRR
67%
Customer Quality Incidents
25%
Delivery Performance
Actual 99%
Cost/lb.
10%
Inventory Days
18%

9. Significant results have been achieved AWFP-Beloit Turnaround
Closures — North America 2001 (1 yr)
% Improvement
TRR
43%
Customer Complaints
45%
Internal Scrap
29%
Lead Time
33%
Productivity
24%
AWFP-Beloit Turnaround
(20 months)
Improvement
TRR
85%
Scrap rate
46%
Productivity
38%
Customer Quality
1155 ppm
16 ppm
Lead time
115 days
24 days
Cost
20%

10. IDEAL Everyone Strives Toward the Ideal. On Demand Defect Free 1 x 1
No Waste
Immediate Response
Safety (Physical, Emotional, Professional)
Everyone Strives
Toward the Ideal.