2. Brian Wang and Ryan Garrahan
–SESSION 2–
The Most Welcoming People On Earth: Keys to an Excellent Guest Experience
Brian Wang and Ryan Garrahan

3. Anticipate & Meet the Needs of the Guest
Emotional
People over post
Physical
Direction, instruction, resources
Host vs. Guest
Spiritual
The Gospel
Personal testimony
Pastoral questions
SESSION 2 | KEYS TO AN EXCELLENT GUEST EXEPERIENCE

4. Engage Early and Often Create Multiple Touchpoints
Watermark examples
Infuse Engagement in Your Church Culture
Make meet and greet meaningful
Every Interaction Matters
Feedback to prove it
SESSION 2 | KEYS TO AN EXCELLENT GUEST EXEPERIENCE

5. Communicate Clear Next Steps
Not All Next Steps are Created Equal
Educate – Provide additional information about your church
Serve – Meet their felt need
Invite – Encourage them to join you in a life of ministry
SESSION 2 | KEYS TO AN EXCELLENT GUEST EXEPERIENCE

6. None of This is Possible Without Volunteers Who Catch the Vision
Cast a Pastoral Vision
Equip them to meet the call
Vision is more caught than taught
Hold Them to a Standard
Faithful, educated, engaging
Remember Your Ministry is a Discipleship Ministry
Position
Purpose
Pastor
SESSION 2 | KEYS TO AN EXCELLENT GUEST EXEPERIENCE