1. Sogeti: User support in numbers
Pernille Schnoor Clausen
Sogeti Luxembourg
Working Group "European Statistical Data Support" 14th of April 2018

2. User support numbers - EN
English :
278 replies since  :
53% very good
22% good
8% sufficient
17% Insufficient

3. User support numbers - DE
German :
110 replies since
36% very good
36% good
7% sufficient
21% Insufficient

4. User support numbers - FR
French :
64 replies since
44% very good
20% good
5% Sufficient
17% insufficient

5. User support numbers - ES
Spanish:
50 replies since
72% Very good
26% good
12% Sufficient
6% insufficient

6. Conclusions
Users answers to the surveys, when they are either very happy or very unhappy about the support
Happy users regarding the support:
Helpful
Professionel
Very good descriptions of methods
Detailed answers
High quality
Unhappy users regarding the support:
Lack of answer for a long period – more than 5 days (assigned requests)
Answers to questions were not detailed enough
Questions only partly answered

7. Thank you for your attention!
Pernille