1. Maintaining Your Collection Agency Relationship
Tyler Marsh, Partner, Wakefield & Associates

2. Agency Relationship Key Components of Success 1: Managing Expectations
Reporting – Monthly/Quarterly
2: Contacts
Who/Why and frequency
3: Type of Service
What do you want the agency to do.

3. Managing Expectations
List of weekly, monthly, quarterly items you need agency to fulfill so you can do your job!
Reports
Acknowledgments
Online Access
List of weekly, monthly items agency needs to do their job.
Placement frequency
Prompt direct payment update
Accounts that include more than a name

4. Contacts Contact list from agency of who to contact includes:
Specific Government Unit: If agency has one
New Accounts: Pull new account or report adjustment of payments.
Collection Manager: Question regarding consumer.
Client Services: Reporting or other general inquiries.
Legal Manager: Check the status of garnishment, etc.
Sales: Other services.

5. Type of Service What service do you need the agency to provide.
Skip-tracing
Phone contact
Mailed Notices
Legal Work
Monthly payment follow-up of current cases

6. Contact Information
Tyler Marsh
Wakefield & Associates
ext 1005