1. Stakeholder & Customer Feedback
October 2018
How are we doing?

2. Stakeholder Survey Results 2018 - 19
Who Responded?
20 Individuals completed the survey
2 LA Sport’/Leisure
2 Other Community Group
3 School Sport
3 LA Other Service
6 Charity
2 Facility Operators
2 Other organisations

3. Stakeholder Survey Results 2018 - 19

4. Stakeholder Survey Results 2018 - 19
Note: In previous years there was not a ‘Neither Satisfied nor Dissatisfied’ answer option.

5. Stakeholder Survey Results 2018 - 19
Adding Value to your Work
Partnership Working
Support for Schools / School Sport
Funding Advice
Profile Raising
Useful Information
Training & Support
Health Improvement
Support with Projects
Where could we most Improve to Add Value to your Work
Better Liaison
Pro-active in Maintaining Relationship
More Funding Support
Relevant & Useful Comms
Major on Delivery, Not Policy
More Input & Networking Opportunities
Special Schools Access to School Games
More Training Opportunities Locally

6. Stakeholder Survey Results 2018 - 19
NPS Score
67%
79%
44%
25%
26%
Note: 2 x detractors = 1 x LA Leisure Services, 1 x National Trust

7. Stakeholder Survey Results 2018 - 19

8. Stakeholder Survey Results 2018 - 19

9. Stakeholder Survey Results 2018 - 19

10. Stakeholder Survey Results 2018 - 19
Over the next 12 months where and how would you like further support from Active Cumbria?
Social Prescribing Approaches
Support Public Health Projects
Develop new Projects
Support Services
Schools Support, SGO Support
School Games, C4L Clubs, Project Ability
Communication of Policy Changes
Promotion and Marketing
Develop Partnerships
Networking
Events
Training support

11. Stakeholder Survey Results 2018 - 19