1. Professional Communication: The Corporate Insider’s Approach
Chapter Eight
One-on-One and Group Meetings—Making the Human Moment Purposeful

2. Importance of Personal Interactions
Top Competencies in Hiring
Oral communication
Self-motivation
Problem solving
Leadership
Human relations

3. Top Oral/Interpersonal Competencies
Listens effectively
Uses telephone effectively
Maintains eye contact
Asks appropriate questions
Uses voice effectively for emphasis
Uses appropriate tone of voice

4. Most Common Skills
The three most common oral communication skills in business are:
Listening skills
Conversational skills
Following instructions

5. Areas of Activity
The three primary areas of oral communication activity in business are
Direct, one-on-one interactions
Meetings
Formal presentations

6. 60% to 80% of business communication is done face to face

7. One-on-One Business Discussions
Seven types of information commonly shared:
Technical information
Referent information
Social information
Appraisal information
Normative information
Organizational information
Political information

8. Conditions for One-on-One
Promote one-on-one interaction when
A transmitted message will not convey the richness of the communication
A transmitted message will not convey the complete picture

9. Face Time
For successful face-to-face exchanges to happen, participants must
Face up to the moment
Be engaged
Avoid hiding out

10. Conditions for Face-to-Face
Meet face-to-face when the information or situation
Has a unique sensitivity
Demands attention and responsiveness
Demands a clear interpretation of the attitudes and intentions
Needs to be amplified by visual cues
Demands immediate visual feedback

11. Stay Engaged Don’t keep glancing at your watch
Put beepers on vibrate; turn cell phones off
Avoid potential interruptions
Maintain eye contact
Keep the focus
Cover essential topics
Make notes on follow-up
Conclude with a summary and thank you

12. Face-to-Face Interaction
Humanistic Interactor
Informal Developer
Formal Controller
Increasing Degree of Communication
Mechanistic Isolate
Increasing Degree of Interaction
(Source: Luthans and Larsen)

13. Chairing a Business Meeting
Unite the group
Focus the group
Mobilize the group

14. Primary Demands of Meetings
Meetings must be purposeful
The performance of meeting participants must be aligned with the end goal
The meeting must always maintain a precise focus on the assigned purpose

15. Three Good Reasons Three good reasons for a business meeting:
To create a forum
To make decisions
To build a team

16. Meetings—The Lessons Hold meetings only for a valid purpose
Establish the precise purpose
Invite only essential people
Tailor administrative controls to the team, purpose, and circumstance
Make your voice heard
Represent yourself and your organization
Monitor your performance
Maintain focus on the true purpose