1. International Aerospace Quality Group European Sector Leader
The Initiatives of the
International Aerospace Quality Group
(IAQG)
Steve Shepherd
(Rolls-Royce plc)
European Sector Leader
Going to talk about whats probably the most visible part of the IAQGs work- its initiatives, particularly the documents it produces
You may be aware of the Standards that the IAQG produces but the IAQG also produces Guidelines
Many of the initiiatives to produce these documents start off as global activities, others start within one of the IAQG sectors and then move to become world wide documents.

2. ‘In Quality and Safety there’s no competitive advantage’
Aimed at meeting our focus
and objectives:
“...continuously improve the processes used by the supply chain to deliver consistently high quality products...”
“… common aerospace quality standards and requirements…”
“… process of continuous improvement at suppliers…”
‘In Quality and Safety there’s no competitive advantage’

3. Take note of known areas for improvement:
Audits - “Supplier Control” is a significant issue
Variability in the process often lies with the primes
Global Safety - needs a step change in performance
IAQG initiatives are also aimed at adressing these common areas for improvement
Third Party assessment bodies tell us that Supplier Control ……
Attendees at General Assembly meetings like today tell us that Variability ….
And the Authorities tell us that we need a step change ……

4. Our response is to- See the aerospace industry as a global one
Develop common Standards, processes etc
Share/extend best practices
Consistent with Airworthiness requirements
Harmonised positions between Authorities
Use common implementation methodologies
Use common quality standards world-wide
Evaluate the impact & value
+ Fit with our emerging Strategy

5. Quality System Development - 9100
9100- International Aerospace Quality Standard incorporating airworthiness and industry requirements.
International implementation process developed (9104) and the OASIS database
Common questionnaire (9101)
Now aligned with ISO
Aerospace requirements will be unchanged until the next ISO 9000 revision (2008).
Defence requirements (NATO) covered in 9135
Quality System Standards/checklists developed and published for repair stations (9110/11) and stockist/ distributors (9120/21)
I’m sure the best known IAQG Standard is EN 9100
It’s worth mentioning that the 9100 Standards have been translated into numerous different languages for example-
American (wait)
Korean
Portugese
Chinese

6. Quality Improvement Initiatives
First Article Inspection; 9102 ~ improves on current individual company requirements and uses common documentation.
Non-conformance documentation; 9131 ~ common documentation for concessions/ waivers and escapes/disclosures.
Variation Management of Key Characteristics; 9103 ~ a rigorous approach to ensure repeatable, capable manufacturing processes.
Qualification of Standard Parts; 9133 ~ international methodology
A couple of the earlier Standards produced were the first two on this list ….
An update to 9102 is currently being produced to reflect the experience of using the earlier version, to provide guidance material and to take account of First Article Inspections for 3D digital models
More recently EN 9103 was produced …….
All of these Standards are examples of Standards that may not be used by every Company but that provide ‘best practices’ for any Company to use.
9133, the last Standard on this sheet is an example of a Sector approach in this case the qualification of Standard parts produced by AECMA Cert, being harmonised into a global approach.

7. Quality Improvement Initiatives
Internal Audit - Use new ISO19011
Software Quality Standards
European guideline document published TR9109
New standards in production by AAQG;
AS9006 for deliverable s/w - published
AS9005 for non-deliverable s/w
IAQG initiative launched to assess if these can be combined
Harmonisation of Global NDT requirements for Personnel training; EN4179/NAS410 - published
2D permanent part making standard - marking, reading & validation; 9132 published – to be updated to reflect the latest technologies
Internal Audit is an interesting initiative. Initially it was thought we needed an aerospace Internal Audit Standard but when we looked at ISO we found that it covered nost of what was needed so we decided to use the ISO and to add the Product and Process audit aerospace specific requirements into the next update of EN9100
The work on Software Quality Standards is being lmed by ALENIA and builds on a European Technical Requirement- TR 9109 to see if these two American Standards can be nerged into another global best practise.
Very similar is the work on NDT training rerquirements, looking to merge these two European and American documents.

8. Quality Improvement Initiatives
Supplier Control in a Global Environment;
- Supplier Risk Assessment – Guideline published
- Metrics – in work
Direct Shipment – based on ARP9004
Direct Delivery Authorisation – 9107 in ballot
3D Data Storage and Retrieval; ARP9034 in production
Operator Self Verification; based on ARP9162
Sampling Plans; AS in ballot
Product risk and safety management is an initiative that we’re looking at with our Space friends to put an aerospace flavour to the ISO Standard.
Direct Ship (airline to OEM to Supplier, OEM being responsible for conformance)
and Direct delivery (airline to supplier without any OEM involvement, the Supplier being responsible for conformance) are two current initiatives.
Similarly the storage and retrieval of digital 3D model data and Operator self approval. These three take work originally carried out within the American sector and harmonise it to make it useable world wide

9. Initiatives metrics Implementation status (update 11 October ’04)
9100 Quality System:
Supplier deployment - 89%
Internal deployment - 94%
9102 First Article:
Supplier deployment - 70%
Internal deployment - 75%
9103 Key Characteristics:
Supplier deployment - 43%
Internal deployment %

10. Strategic Focus Improvement Strategy Relationship Growth Strategy
Requirements
Process Capability
People Capability
Execution
Subtier Supplier Control
Evaluation
Relationship Growth Strategy
Space
Defense
Authorities
Suppliers
Engineering, Sourcing
IAQG Operating Management System
Member Collaboration
Top Leader Involvement
IAQG Operational Efficiency

11. Six Areas for Focused Improvement
Requirements
Value Added Standards & Guides
Process Capability
Supplier development & product introduction
People Capability
Staff & the quality professional
Execution
Supply chain performance – ‘human factors’
Sub tier Supplier Control
Industry wide increase in control through globally harmonized Standards
Evaluation
Visibility of quality performance & performance metrics

12. Good Progress….
A tremendous opportunity for us all- Operators and Airframers.
The whole Supply Chain will benefit from-
Safety and quality improvements
Waste and cost reductions
Consistency and clarity of approach, requirements and documentation
Reduction in multiple oversight audits
Improved relationships

13. Good Progress….
Very strong international co-operation and determination to drive forward
Still lots more to do!!!

14. Questions?