1. Competency developement using GLF in community pharmacy in Croatia
Arijana Meštrović
Živka Staničić
Iva Mucalo
Maja Ortner Hadžiabdić Ian Bates
FIP,Lisabon, 2010.

2. Excellency in pharmaceutical care

3. Development of competences in pharmacy Responsibility for patient treatment outcome

4. Global trends in pharmacy competency framework General Level Framework
Delivery of Patient Care
Personal
Problem Solving
Management and Organisation
Patient consultation
Organisation
Gathering
Clinical governance
information
Need for the drug
Effective
Knowledge
Service Provision
communication
Selection of the drug
Analysing
Budget setting and
reimbursement
Teamwork
information
Drug specific issues
Organisations
Professionalism
Providing
information
Provision of drug
product
Training
Follow up
Medicines
Staff management
information
Procurement
Monitoring drug
therapy
Evaluation of
outcomes 4

5. Croatia in GLF testing map

6. Competency rating 2009. poorest performance Monitoring drug therapy
Use of guidelince
Patient consultation
Evaluation of outcomes
best performance
Drug specific issues
Provision of drug product

7. prioritizing medicine management problems
The greatest discrepancies among pharmacists were found in …
ensuring that the
prescription is legal
prioritizing medicine management problems
identifying drug-drug interactions
to develop standard operating procedures
to develop frameworks for data collection
to provide more written information for patient safety
to document pharmacy intervention

8. What have we collected in our Portfolios?
406 clinicaly significant side effects
332 documented medical interventions
146 documented medication errors
184 false prescriptions
252 students
17 young pharmacists
3 research public health projects
* antibiotic resistence
* knowledge about herbal drugs
*do the patient really read
medical instructions?

9. Education and Continuing Pharmacists Developement
using GLF /12 month period
46 professional educations
20 workshops
12 apprentices` moduls
6 communication trainings
110 learning portfolios
55 locations on the job coaching
100 GLF asessments

10. Performance development
Mean-2009
Mean-2010
Variance-2009
Variance-2010 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
Competencies
-0,5
0,0
0,5
1,0
1,5
2,0
2,5
3,0
3,5
4,0
Patient consultation
Monitoring drug therapy
Medicine information
Patient education
Evaluation of outcomes

11. starting point …

12. …for future development