1. 15 CHANGE MANAGEMENT Supervision Today! 7th Edition
Appraisal, Safety, Negotiation, Change, and labor Relations
CHANGE MANAGEMENT 15
Supervision Today!
7th Edition
Stephen Robbins
David DeCenzo
Robert Wolter

2. Chapter outcomes
Describe the traditional and contemporary views of change.
Explain why employees resist change.
Identify ways that supervisors can reduce resistance to change.
List the steps a supervisor can use in changing negative employee attitudes.
Differentiate between creativity and innovation.
Explain how supervisors can stimulate innovation.
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

3. Two Views of the Change Process
Traditional
Successful change follows three step model
Temporary break in the equilibrium state
Contemporary
Stability and predictability do not exist
Constant change borders on chaos
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

4. EXHIBIT 15–1 Forces of change. Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

5. The three-step traditional view of the change process.
EXHIBIT 15–2
The three-step traditional view of the change process.
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

6. Five steps in changing negative employee attitudes
Identify the attitude you want to change
Determine what sustains the attitude
Unfreeze the attitude
Offer an alternative attitude
Refreeze the new attitude
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

7. Why people resist change.
EXHIBIT 15–3
Why people resist change.
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

8. How can you overcome resistance to change?
Build trust
Open channels of communication
Involve your employees
Provide incentives
Deal with employee feelings
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

9. Creativity vs. Innovation
Ability to combine ideas in a unique way or to make unusual associations between ideas
Innovation
Process of turning a creative idea into a useful product, service, or method of operation
Perception
Incubation
Inspiration
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved

10. How can a supervisor foster innovation?
Structural variables
Cultural variables
Acceptance of ambiguity
Tolerance of the impractical
Low external controls
Tolerance of risk
Tolerance of conflict
Focus on ends rather than on means
Open systems focus
Human Resource variables
Supervision Today!, 7/e
Robbins, DeCenzo, Wolter
© 2013 Pearson Education
Uppers Saddle River, NJ 07458, All Rights Reserved