1. Hostage Negotiation, Special Ops and Office 365 Adoption
2/25/2019 4:15 PM
BRK2132
Hostage Negotiation, Special Ops and Office 365 Adoption
Darrell Webster
User Adoption Specialist for Adopt and Embrace
@DarrellaaS
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2. Reading Never Split The Difference Team of Teams
2/25/2019 4:15 PM
Reading
Never Split The Difference
Negotiating As If Your Life Depended On It
Chris Voss
Team of Teams
New Rules of Engagement For a Complex World
General Stanley McChrystal
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4. 2/25/2019 4:15 PM
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5. Can’t we just keep doing things the way we already do?
2/25/2019 4:15 PM
Can’t we just keep doing things the way
we already do?
No. I won’t change.
Another update?
I’m too busy.
I’m not going to use that.
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6. 2/25/2019 4:15 PM
Do an audit
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7. 2/25/2019 4:15 PM
Use that audit
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8. 2/25/2019 4:15 PM
Don’t Be Direct
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9. That’s right You are right 2/25/2019 4:15 PM
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10. Listen for levers 2/25/2019 4:15 PM
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11. Don’t try to get them to say yes
2/25/2019 4:15 PM
Don’t try to get them to say yes
Get them to say no…
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12. Let them feel in control
2/25/2019 4:15 PM
Let them feel in control
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13. How am I supposed to do that?
2/25/2019 4:15 PM
How am I supposed to do that?
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14. 2/25/2019 4:15 PM
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15. Change our information culture
From: “who needs to know”
To “who doesn't know and we need to tell and tell them as quickly as we can”
Not working in offices…
working in situation awareness rooms
Instead of knowledge is power…
sharing is power.
Information is only valuable if you give it to people who can do something with it

16. 2/25/2019 4:15 PM
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19. Essential Qualities Strong connection between teams
2/25/2019 4:15 PM
Essential Qualities
Trust and common purpose
Emphasise purpose over procedure
Committed to sharing information
Strong connection between teams
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20. 2/25/2019 4:15 PM
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24. 2/25/2019 4:15 PM
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29. 2/25/2019 4:15 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. 2/25/2019 4:15 PM
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32. Closing Adoption of Office 365 requires cultural change.
2/25/2019 4:15 PM
Closing
Adoption of Office 365 requires cultural change.
Tech on it’s own is not enough to change culture.
Hostage Negotiation and Special Ops – inspiration for cultural change outside the technical sphere.
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33. Darrell ‘as a Service’ Webster
2/25/2019 4:15 PM
@DarrellaaS
Darrell ‘as a Service’ Webster
periscope.tv/regarding365
regarding365.com
adoptandembrace.com
youtube.com/c/regarding365
facebook.com/regarding365
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34. Please evaluate this session
Tech Ready 15
2/25/2019
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35. 2/25/2019 4:15 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.