1. NAMWATER: BUILDING RELATIONS WITH CUSTOMERS
Dr. Vaino P. Shivute
CEO – Namibia Water Corporation
21 July 2011

2. WATER SUPPLY IN NAMIBIA Water Supply and Sanitation
Access to potable water:
Urban 98%
Rural 94%
Access to sanitation:
National 34%

3. WATER SUPPLY IN NAMIBIA Water Resources
Border rivers
Dams on ephemeral rivers
Groundwater
Seawater desalination
Water recycling

4. COMPOSITION OF POTABLE WATER SUPPLY

5. WATER SERVICES : SUPPLY CHAIN
Local
Authority
End
Users
Abstraction
Ministries
Purification
Bulk
Distribution
Commercial
Enterprises
Small
customers

6. WATER SUPPLY IN NAMIBIA
Evaporation
Annual gross evaporation ranges from mm in the north east to mm in the central southern area.
Evaporation is highest in areas with ..the lowest rainfall.
Evaporation is highest for the months October and December.
Dams in Namibia can lose between ..20% and 65% of their water through ..evaporation within one season.

7. WATER SUPPLY IN NAMIBIA Hydrological Cycle in Namibia

8. ESTABLISHMENT OF NAMWATER
Act of Parliament, Act 12 of 1997.
Registered as company on 9 Dec 1997.
Supply water in bulk to bulk customers.
Government is the SOLE shareholder, represented by a Board of Directors.

9. NAMWATER BOARD OF DIRECTORS
Mr. A. Nehemia (Chairperson)
10 permanent & 6 alternate Board Members

10. MANAGEMENT STRUCTUTRE
Dr Vaino
Shivute
CEO
General Manager: Engineering &Scientific Services
Tjipangandjara
Dr Kuiri
General Manager Corporate Services
Ockhuizen
Mr. Welbert
Mr. Luther Rukira General Manager Water Supply
Mr. Cornwell Chadya General Manager Finance

11. OUR MISSION
We shall provide quality water and related services to the satisfaction of all stakeholders, taking cognizance of the environment, scarcity of and dependency of all on water.

12. We shall be a company of excellence in the water industry.
OUR VISION
We shall be a company of excellence in the water industry.

13. In pursuing our vision we will always value the following principles:
OUR VALUES
In pursuing our vision we will always value the following principles:
Growth,
Integrity,
Accountability,
Human Dignity,
Service & Quality,
Value Adding Orientation.

14. OBJECTIVES OF THE CORPORATION I
PRIMARY BUSINESS:
Supply bulk water to customers in:
Sufficient quantities,
Quality suitable for customers’ purpose,
Cost-effective,
Environmentally sound & sustainable means.

15. OBJECTIVES OF THE CORPORATION II
SECONDARY BUSINESS:
Render water-related services,
Supply facilities,
Grant rights to customers upon their request.

16. WATER SUPPLY IN NAMIBIA
Major Bulk Water Schemes
Central North Bulk Water Scheme
Central Area of Namibia Bulk Water Scheme
Central Namib Area Bulk Water Scheme     

17. WATER SUPPLY IN NAMIBIA Central North Bulk Water Scheme
Oshana
Ohangwena
Oshikoto
Central North Water Supply Area
Omusati

18. WATER SUPPLY IN NAMIBIA Central North Bulk Water Scheme (cont’d)
Angola
Namibia N

19. WATER SUPPLY IN NAMIBIA Central Area Bulk Water Scheme
Second largest water scheme in Namibia
Supplies about 25% of Namibia’s population
Sources:
3 Dams – 20 Mm3/a
Groundwater – Mm3/a
1 Reclamation plant – 5.25 Mm3/a

20. WATER SUPPLY IN NAMIBIA Central Namib Area Bulk Water Scheme
Third largest water scheme in Namibia
Supplies about 6% of Namibia’s.population
Sources:
Groundwater – 12 million m3/a
Desalination plant – million m3/a (by 2014)
Desalination Plant

21. COST FACTOR-COST RECOVERY I
Government provided a subsidy to NamWater during it’s the first three years of operations.
The Act requires that water be supplied on a cost recovery basis.
Service of supplying water is a very COSTLY EXERCISE.

22. COST FACTOR-INFRASTRUCTURE II
Infrastructure such as dams, water pipes, reservoirs, purification plants are expensive to build, and to maintain.
Money spent on water schemes & related projects should be recovered fully.
Return on those investments should allow the company to invest further in water infrastructure.

23. COST FACTOR-CHEMICALS & TARIFFS
Millions of dollars is spent on the treatment & purification of water.
Cost of water is built into tariffs that should be adjusted each year so that costs are recovered fully.
The tariff includes depreciation, operating costs plus a return on investments.

24. AFFORDABILITY OF WATER
Recognize that there are people who are not in position to pay for water.
Cabinet decided to task relevant ministries to look at subsidy scheme for pool in urban and rural areas.
Social responsibility to look after poor is mainly the responsibility of government.

25. CHALLENGES Financial sustainability. Ageing infrastructure.
Limited product portfolio.
Declining/ stagnant water demand.
Managing debtors.
Alternative source of bulk water.

26. RELATIONSHIP WITH CUSTOMERS
Want to maintain good relationship.
Want to give excellent service.
Despite floods no water interruption.
Excellent quality of water.
Expect payment in full & on time.
Consult with NW if there are problems.
Realise that Government has purpose when it does not grant tariffs to NW.

27. RELATIONSHIP WITH CUSTOMERS contd…
The purpose is for end users to benefit from low tariffs.
NW not granted tariffs for 3 years.
But, some Town Councils increased tariffs.
These are much higher than NW tariffs.
Blame is put on NamWater.
This is not good for the maintenance of relationship.

28. CONCLUSION-I
NamWater is the major supplier of water in the country. It is our intention to improve our service delivery.
The service of delivering water is very costly. Maintenance, new infrastructure, purifying, pumping etc)
Water is essential for development. It is our intention to supply water in the most effective and cost efficient way to our customers.

29. CONCLUSION-II
Our aim is to ensure a reliable and sustainable water supply in Namibia. Join us on this exciting yet challenging path.
Want co-operation with our customers to realise our mission.

30. Thank you!