1. DG Trade – European Commission An instrument to facilitate exports to the European Union http://export-help.cec.eu.int

2. Contents Introduction to the Export Helpdesk Advantages offered by the Helpdesk to exporters from developing countries (DCs) Online interactive visit Recent developments Future developments

3. What is the Helpdesk? An internet database An online service

4. Advantages of the Helpdesk Free of charge Interactive User-friendly

5. Online interactive visit http://export-help.cec.eu.int

6. Services provided by the Helpdesk EUs preferential trade schemes Trade statistics Market Place Links Contact (Mailbox)

7. The Helpdesk helps exporters take full advantage of the EUs preferential trade schemes: 1. Import Tariffs section 2. Customs Documents section 3. Rules of Origin section

8. The Helpdesk helps exporters find potential markets within the EU 4. Trade Statistics section

9. The Helpdesk helps exporters find trade partners and contacts in the EU 5. Market Place section 6. Links section

10. The Helpdesk will answer your questions received by e-mail: 7. Contact section

11. Recent developments 1.French, Spanish and Portuguese languages introduced 2.New information in the Import Tariff section 3.FTAs accessible in the Rules of Origin section 4.New section Market Place 5.Trade statistics for the EU25

12. Future developments 1.New section on the specific requirements of the EU and the Member States applicable to the import of products originating from a third country (e.g. SPS rules, certification, standardisation, labelling, etc.). 2.New section on internal taxes applicable to the import of products originating from a third country (e.g. VAT).

13. How to contact the Exports Helpdesk? Internet page: http://export-help.cec.eu.inthttp://export-help.cec.eu.int E-mail: export-help@cec.eu.intexport-help@cec.eu.int Fax: +32-2-296.67.393 Mail address: European Commission – DG Trade Market Access unit (E.3) Brussels 1049 Belgium

14. http://export-help.cec.eu.int