1. Being Respectful Even Though You Don’t Feel Respected
By R. Glenn Ray, PhD

2. What Do Respectful People Do?
What did the most respectful person you have known do?

3. Facilitative Leader Modes
Enabler of Change
Respectful Communicator
Developer of People and Teams
Master of Problem-Solving Tools
Manager of Conflict

4. Disrespect is created and grows during periods of change and stress.

5. The Demographics of Change

6. Words are arbitrary symbol systems with no inherent meaning of their own.

7. The way we treat each other feedsforward in future positive or negative relationships.

8. It is more important how you interpret my message than the message I intend to send.

9. People act upon what they perceive the message to be rather than the intention of the message.

10. People act upon what they perceive the message to be rather than the intention of the message.

11. Metacommunication
A leader and his/her staff talking about how they talk.

12. Stephen Covey
First seek to understand, and then seek to be understood.

13. When you get information ask yourself, “Who needs or wants this information?

14. Be Honest and Open
Don’t Play Power Games with your communication.

15. Mastering Our Path to Action
Event Story Emotion Action

16. Feedback Script
Positive
Constructive

17. Feedback Script E Event F Feelings about Event
A desired future Actions
B Business needs

18. Key Learnings
What did you learn today?