1. Innovative Public Services Group IPSG 20 and 21 september 2001
CAF Benchmarking
Innovative Public Services Group
IPSG
20 and 21 september 2001

3. CAF website Database by country and sector anonymous
date of the use of the caf
continuous improvement
experience with other tools of quality management
strength of the organisation caf criteria
contact

4. Good practice database
20 administrations belgian conference - external assessor,jury
developments of the caf in the MS
suggestion for improvements (organisations)
evidences boxes
overview per criteria

5. Practical guide
Strenghtnes - area for improvements criteria known via the CAF
Action plan thank to the CAF self assessement
Benchmarking point of contact
Contact administration which are good in one or many criteria

6. A good benchmarking exercise
1. Which service
2. Benchmarking team
3. Process, indicators available
4. Benchmarking partners
5. Analyse the differences
6. Identify the best practice
7. Improving actions
8. Evaluation of the benchmarking exercice