1. DSDF - DIGITALEUROPE Service Data Format

2. e-Service workgroup (subgroup of After Sales Issue Group) mostly concentrates on data standards in the after sales area. –IRIS standard : error / repair coding –Warranty standard : warranty data between manufacturers and servicers All standards are industry driven and aimed at facilitating dataflows, improving efficiency between all actors in the after sales business. More and more the after sales flow gets interconnected datawise. Large data exchanges happen between manufacturers, servicers, logistics operators, vendors, call centers etc... More and more the need for some basic standardisation comes up. DSDF - DIGITALEUROPE Service Data Format

3. Manufacturers have already done or actually doing some own developments (ex : Pioneer / Sharp), based on their experience the workgroup came to a proposal on which consensus can be found. Service platforms (ex : Infotip) use same principle, they also provided some initial input. Vendors (ex : Mediamarkt-Saturn holding) show interested in joining for their own developments. Logistics providers (ex : DPD, UPS ) that were working together with the ones mentioned in previous points accept. The proposal is a basic structure, a basic data definition, still allowing full flexibility in usage, language, used software, interfaces etc... under the DIGITALEUROPE flag, to be posted and maintained in same area as current IRIS / Warranty content on DIGITALEUROPEs webside. DSDF - DIGITALEUROPE Service Data Format

4. Practical setup of the standard : –Data is structured in containers. –Unique names for each type of content are defined. –Meaning of each type of content is defined –Fields for fixed values (like currencies) defined Only essential fields are mandatory, leaving high flexibility between different users, the standard provides the basic framework. Flexibility in usage : –existing standards are used (XML, CSV...) –variety of channels possible (websvc, ftp, mail) –can be embedded within company-own dbases/interfaces repair data product data adress data DSDF - DIGITALEUROPE Service Data Format

5. Quick data exchange is necessary in the future Number of different exchanged data are limited Shared workshops for several manufacturers Data Monitoring will be more important in the future Reduction of redundant jobs and costs at the user Key players are able to exchange data with only one format Positive feedback of parcel companies UPS and DPD DSDF - DIGITALEUROPE Service Data Format