1. Consumer Action - AT&T Wireless Phone Education Partnership Choosing a wireless service provider Take a cell assessment Making a commitment Avoid surprises in your wireless bill Prevent theft and fraud

2. Consumer Action - AT&T Wireless Phone Education Partnership Welcome Why are you here? To learn how to choose the best wireless plan and avoid potential pitfalls.

3. Consumer Action - AT&T Wireless Phone Education Partnership What you will learn: Choosing the best plan Cellular industry vocabulary Prepaid vs. Monthly Wireless plans Choosing the right phone for the plan Reading wireless bills

4. Consumer Action - AT&T Wireless Phone Education Partnership Whats in your folder? Brochure Backgrounder guide Slides in handout form Activities Sample billing statement Quiz Order form for free multilingual materials

5. Consumer Action - AT&T Wireless Phone Education Partnership Expectations Activity Your name Your agency & title What you hope to get out of this seminar today

6. Consumer Action - AT&T Wireless Phone Education Partnership Available plans Local Roaming Regional National International

7. Consumer Action - AT&T Wireless Phone Education Partnership Local Plans Allow calls within a metropolitan area or portions of a state without long distance charges

8. Consumer Action - AT&T Wireless Phone Education Partnership Roaming Making calls outside of the carriers network Higher per minute charges with some plans

9. Consumer Action - AT&T Wireless Phone Education Partnership Regional plans Users can make calls within a state or group of states without any long distance or roaming fees

10. Consumer Action - AT&T Wireless Phone Education Partnership National plans Often called nationwide plans Users can make calls within the U.S. No long distance or roaming charges *Remember to clarify all plan details with your carrier in advance

11. Consumer Action - AT&T Wireless Phone Education Partnership International plans May provide better deals to other countries Prepaid plans also offer overseas calling options

12. Consumer Action - AT&T Wireless Phone Education Partnership What to ask? What type of questions should you ask when comparing calling plans?

13. Consumer Action - AT&T Wireless Phone Education Partnership What to consider? Basic monthly charge Anytime minutes Free nights & weekend minutes Per minute rate if exceeded Long distance charge Roaming charges Peak vs. off peak hours Text messages / Internet access Contract issues

14. Consumer Action - AT&T Wireless Phone Education Partnership Family plans What is a family plan? Does anyone have a family plan?

15. Consumer Action - AT&T Wireless Phone Education Partnership Family Plans A less expensive way to add multiple phones and services to one account Share minutes Difficult to control shared minutes

16. Consumer Action - AT&T Wireless Phone Education Partnership Family plan features Two or more cell phones share one bucket of minutes Bucket of minutes is an industry term for an allotment, usually monthly Plans offer buckets of 250, 500, 700 or 1000 minutes per month

17. Consumer Action - AT&T Wireless Phone Education Partnership Family plan features With some plans, unused minutes roll over to the next month Outgoing & incoming calls and toll free calls will use bucket minutes Buy enough minutes to cover calling pattern Going over minutes = 40 cents/min

18. Consumer Action - AT&T Wireless Phone Education Partnership Comparison sites www.point.com www.myrateplan.com www.letstalk.com www.wirefly.com www.consumerreports.org (fee)

19. Consumer Action - AT&T Wireless Phone Education Partnership What do you think? Are all cell phones the same? What is free mobile to mobile? Can you estimate your monthly usage? How? Can you control incoming calls? Do U.S. cell phones work overseas?

20. Consumer Action - AT&T Wireless Phone Education Partnership Break See you in 15 minutes!

21. Consumer Action - AT&T Wireless Phone Education Partnership Activity - 15 minutes Break into small groups Choosing a wireless service activity (page 9 in training curriculum) Choose a spokesperson Choose a recorder Be ready to share findings

22. Consumer Action - AT&T Wireless Phone Education Partnership Cost of service First bill can be higher than normal due to activation fee Pro-rating of charges can increase your bill when changing plans or adding new features Request an estimate Final charges include taxes/surcharges and will be higher than calling plan fee

23. Consumer Action - AT&T Wireless Phone Education Partnership Carriers may allow Checking minutes Checking balance

24. Consumer Action - AT&T Wireless Phone Education Partnership Data Service What is data service?

25. Consumer Action - AT&T Wireless Phone Education Partnership Data Service Downloading photos Checking e-mail Reading news headlines Text messaging Usually billed by kilobytes

26. Consumer Action - AT&T Wireless Phone Education Partnership Billing mistakes Contact carrier immediately Take notes on your conversation Request an e-mail confirmation

27. Consumer Action - AT&T Wireless Phone Education Partnership Activity Break into small groups Review Laura Fishs wireless bill Answer the questions on page 12 Choose a spokesperson Choose a recorder Be ready to share findings

28. Consumer Action - AT&T Wireless Phone Education Partnership Choosing a phone How many people here have a cell phone? Family members? What kind of cell phone do you have & why?

29. Consumer Action - AT&T Wireless Phone Education Partnership Types of phones Flip up & candy bar phones PDAs - Personal digital assistants Smart phones Retractable antenna Ringer levels / vibrate settings Separate volume controls

30. Consumer Action - AT&T Wireless Phone Education Partnership Making a choice Accepting a free phone Blocking the purchase of ring tones Rebate offers Phone replacement insurance

31. Consumer Action - AT&T Wireless Phone Education Partnership Thank you! Did we meet your expectations? If you were facilitating this workshop tomorrow or next week, what information would you need to be effective? Other comments?

32. Consumer Action - AT&T Wireless Phone Education Partnership Contact us Consumer Action - 1.800.999.7981 www.consumer-action.org