1. Fragility & Service Delivery:. Insights and Impact Emerging from the DAC Workstream on Service Delivery in Fragile States, 2005-2006 Colloquium on Preventing and Rebuilding Failed States Woodrow Wilson International Center for Scholars June 5, 2009

2. Background Origins of the workstream Desire to complement policy work on fragile states with something more practical Starting point: World Development Report 2004 Recognition that fragile states pose a different development problem for service delivery What does this mean operationally... In those service delivery sectors that receive the bulk of donor funding?

3. Background The conceptual framework ClientsProviders Policy- makers Services Voice Compact Client Power Long Route of Accountability Short Route of Accountability

4. Background The analytical approach HealthEducationWat/SanSec/Justice Deterioration Arrested Development Post-Conflict Transition Early Recovery

5. Background Managing the work Steering committee Germany (BMZ/GTZ), Norway (NORAD), UK (DFID), UNDP, US (USAID, chair), World Bank Sectoral Teams Health: Germany, US, WHO, World Bank Education: Norway, UNICEF, UK, US Water/Sanitation: Norway, UK Security/Justice: Australia, Canada, DAC Secretariat, UNDP, UK, US

6. Background Workstream products A framing paper Multiple working papers Two DAC-published reports Two self-organized networks Lasting impact on fragile states thinking http://www.oecd.org/dataoecd/ 17/54/40886707.pdf

7. Impact of fragility on service delivery Clients Providers Policy- makers Services Voice Compact Client Power Long Route of Accountability Short Route of Accountability X X Donors Non-state Providers Over sight

8. I nsights Impact of fragility on service delivery 1.Service domains become sites of broader societal patterns of fragility 2.Inability/unwillingness of (national) governments to provide services provides rationale/opening for non-state actors to fill the void Not always benign Not always accountable Retards statebuilding

9. Insights Impact of service delivery on fragility Service domains can be a site for addressing fragility/statebuilding By building meaningful accountability relationships (state-societal relations) Not just technical competence (state capacity)

10. Insights Understanding roles in service delivery Differentiate provision and production Provision: assuring the delivery of a service Production: delivering the service to the end-user Recognize reality Presence of non-state actors, including security domain Residual state capacity, especially local Build back better Begin with strategic service audit Consider non-traditional delivery arrangements Build state capacity for the future, not the past

11. Insight Tensions between business models Humanitarian/Statebuilding Humanitarian imperative International standards Statebuilding/Development Technical vs. political demands International targets: Paris Declaration, MDGs, EFA etc. Global vertical funds