1. Business applications of information systems

2. Learning objectives After this lecture, you will be able to:
appreciate the importance of transaction processing systems, process control and office automation systems to the operational management of a business;
select an appropriate system for decision support at tactical and strategic levels of an organisation;
assess the potential for using business information systems in different parts of an organisation.

3. Management issues From a managerial perspective, this lecture
outlines the use and importance of BIS in relation to operational and management decision levels.

4. Operational information systems
Transaction processing systems (TPS): These are used to manage the exchange of information and funds between a company and third parties such as customers, suppliers and distributors.
Office automation systems (OAS): OAS are used to manage the administrative functions in an office environment and are often critical to service-based industries.
Process control systems: These are important in manufacturing industries for controlling the manufacture of goods.

5. ATM Transaction
Figure 6.1 Key elements of a transaction processing system

6. Figure 6.2 Network architecture for a retail transaction processing system

7. Different applications of collaborative systems

8. Groupware functions

9. Activity 1
Write in your own words, i.e. as a Manager, what are the ways of effective marketing or business strategies using the latest information technology to boost your sales?