1. Our Agile Journey Mark Heffernan Manager ICT Gippsland Water
ICT exists to help Gippsland Water do business better and safer

2. Risk & issues uncovered
Agile in 60 seconds…
Agile is a set of principles
Scrum is an Agile methodology
Project delivery not project management
Value
Risk & issues uncovered
Design
Build
Test
Traditional
Agile
Value
ICT exists to help Gippsland Water do business better and safer

3. Why Agile? We wanted to do things differently
Several recent “significantly challenged” projects
High profile, high risk but transformational project
(Billing, CRM, Property management, Self service, Digital channels)
Customer experience focus
Capitalise on engagement and momentum already generated
ICT exists to help Gippsland Water do business better and safer

5. How did we go about it… Training and certification
AxisAgile & Certified Scrum Master
Introduction to team
High visibility and lots of Post-It Notes
A lot of uncertainty
Journey mapping
ICT exists to help Gippsland Water do business better and safer

6. How it looks for us 2 week sprint cycle Planning (2hrs)
Sprint delivery
(incl Daily standups)
Review (2hrs)
Retro (1.5 hrs)

7. What’s worked for us… Journey mapping -> User stories
Self organising team
Development & upskilling
Swarming
A visible system & show what’s possible
Uptake in other areas of the business
Example…
As a billing officer I want to see 20% variances against the estimated usage of the meter so that I can ensure customers are not billed incorrectly
ICT exists to help Gippsland Water do business better and safer

8. Our challenges and learnings
“Agile just means you don’t do doco and have a project plan”
It’s just a buzzword (Bingo!)
Initial uncertainty within the team. It’s not an IT project
Fitting Agile into an asset and infrastructure based organisation (hint: Google “engineers and agile”)
Overall reporting
“Where’s the Gantt chart?”
ICT exists to help Gippsland Water do business better and safer

9. Mark’s Takeaways It works. It’s not just a buzz word.
Stick to the principles and live it
Real value is in:
A visible, stood up system
Self selecting, multi skilled team
Strong Product Owner (customer facing)
You don’t need highly paid consultants!
ICT exists to help Gippsland Water do business better and safer

10. Feel free to contact me:
Any questions?