1. DELIVERING SHAREPOINT AS A SERVICE
Anders B. Skjønaa
Strategy, Architecture and Governance guy
@skjoenaa

2. Agenda Understanding SharePoint platform complexity
DELIVERING SHAREPOINT AS A SERVICE
Agenda
Understanding SharePoint platform complexity
Repositioning SharePoint as a service platform
Building the Service Definition for SharePoint
The SharePoint Service Roadmap
Organizing around the SharePoint Service
SharePoint Service Governance
SESSION ABSTRACT
As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing.
In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise.
As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies.
This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.

3. Repositioning as a service
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service
What are our goal with this?
Support the business in the best possible way
Create a strategy for the entire SharePoint service
Divide SharePoint into solutions business users can relate to
Establish a common communication platform
Strengthen SharePoint ROI (Return On Investment)
Drive adoption of the solutions offered on SharePoint
Standardize ALL solutions and ALL processes
Automate when possible
…AND…

4. Repositioning as a service
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service
What are our goal with this?
Enable the ability to plan ahead
Create months roadmap for everything SharePoint
Embrace the complexity of the technology
Use a standard solution catalogue to create a clear scope

5. Repositioning as a service
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service
What are our goal with this?
Enable the ability to plan ahead
Create months roadmap for everything SharePoint
Embrace the complexity of the technology
Use a standard solution catalogue to create a clear scope

6. Repositioning as a service
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service
What is a Service?
Something that is well defined and described
Something you can communicate clearly to your customers (the business)
Something you can give a price tag
Something you can deliver, manage and control
Something you customers can order from you

7. Understanding SharePoint complexity
DELIVERING SHAREPOINT AS A SERVICE
Understanding SharePoint complexity
Intranet
Enterprise Social
Extranet
MySite
Public Website
Communities
Project sites
Business Intelligence
Collaboration sites
Search Portal
HR Self-service …
Business Applications
Enterprise Search
PerformancePoint
Managed Metadata
Secure Store
Profile Import
State Service
Development
Visio Graphics Services
Branding
App Store
Access Services
Workflow Management
Excel Service
Testing …
Platform Services & Processes
Infrastructure
SharePoint Online
Databases
Office 365
Networking
On-premise farms
Capacity Management
Backup
Failover
Deployment …
Infrastructure & IT
< 16:30

8. Repositioning as a service
DELIVERING SHAREPOINT AS A SERVICE
Repositioning as a service
1. Service Foundation
- Build your SharePoint strategy - Establish and educate the delivery organization
- Start strategic communication with business
2. Service Catalogue
- What are you delivering? (not SharePoint!)
- Service Catalogue of standard services
- Service options - Pricing / Cost recovery - Prepare a Service roadmap for SharePoint
3. Solution marketplace
- Communicate / market your service offerings
- Market yourself as the best provider of services to your business - Prepare for “competition”
4. Manage and deliver
- Standardize
- Automate
- Govern
- Evolve Build new services, be proactive and stay ahead

9. Partner / extranet collaboration sites
DELIVERING SHAREPOINT AS A SERVICE
Building your Service definition
What solution FOUNDATION are you building on SharePoint?
Here’s a pretty common example…
MySite
Teamsites
Application sites
Intranet portals
Partner / extranet collaboration sites
Public websites
1 site per user
Storage Quota
Site provisioning
User Profile data
Customization & maintenance
Social
Same solution for all
Mass production
Storage Quota
Site provisioning
Standard solutions
App Store
Social
Site templates
Leveled SLA
Apps
Limited production
Isolated infrastr.
Storage Quota
Request / Approval
Custom code
Release Management
Apps
Few sites
Web application
Branding
Apps
WCMS
Content Staging & governance
Custom functionality using SharePoint Apps
Limited production
Isolated infrastr.
Storage Quota
“X-User” Management
Content governance
Same base solution for all
Few sites
Isolated infrastr.
Web application
Branding / WCMS
High availability
Content staging & governance
Limited custom functionality
SERVICE OPTIONS
SERVICE OPTIONS
SERVICE OPTIONS
SERVICE OPTIONS
SERVICE OPTIONS
SERVICE OPTIONS

10. Partner / extranet collaboration sites
DELIVERING SHAREPOINT AS A SERVICE
Building your Service Catalogue
What solutions can customer get from you?
Again – this is an example…
Service Foundation
MySite
Teamsites
Application sites
Intranet portals
Partner / extranet collaboration sites
Public websites
Service Catalogue
Social
Personal Storage
Tasks …
Project site
Team Collab Site
Campaign planning site …
Customized Application sites / Apps
Small
Medium
Large
Small
Large
External project site
Partner Collaboration site
Strategic Customer Service site
Public Communication / Digital Experience
Included in Service
Part of standard service
Training Services
Self provisioning tool
Training Service
Offered on Request (RFC)
Advisory & Training Service
Onboarding Process
Governance Framework
Advisory & Training Services
Onboarding
Offered on Request (RFC)
Information Governance (automated)
Offered on Request (RFC)
Governance Framework
Advisory & Training

11. The SharePoint Service Roadmap
DELIVERING SHAREPOINT AS A SERVICE
The SharePoint Service Roadmap
A plan for the future…
We need a roadmap to…
…understand what services and functionality can be offered at what time
…be able to scale resources in the service delivery team
…be proactive in budget planning (short term vs. long term planning?)
…be able to make important prioritization along the way
The SharePoint Service Roadmap should include;
Development and launch of new managed services
Infrastructure updates
High level business plans
High level cost and resource estimations
Mapped to the governance framework implemented
Business Applications
Managed Processes
Platform Services

12. The SharePoint Service Roadmap
DELIVERING SHAREPOINT AS A SERVICE
The SharePoint Service Roadmap
2013
2014
2015
BUSINESS APPLICATIONS
MANAGED PROCESSES
PLATFORM SERVICES

13. Organizing around the SharePoint Service
DELIVERING SHAREPOINT AS A SERVICE
Organizing around the SharePoint Service
Who
BUSINESS USERS
“Buy” well defined services from “a vendor” (SharePoint Service Delivery)
ARCHITECTURE & SERVICE ADVISORY
Connect the business to the technology; provides technology roadmaps and gives advice to business decision makers
SHAREPOINT SERVICE DELIVERY
Maintain the technology platform and deliver a catalogue of relevant services (solutions) to “customers” – the business

16. QUESTIONS? Summary REPOSITIONING AS A SERVICE
DELIVERING SHAREPOINT AS A SERVICE
Summary
REPOSITIONING AS A SERVICE
BUILDING YOUR SERVICE DEFINITION, SERVICE CATALOGUE & SERVICE ROADMAP
ESTABLISHING A SERVICE DELIVERY ORGANIZATION
DRIVE PROGRESSIVE GOVERNANCE
QUESTIONS?
Anders B. Skjønaa
LinkedIn: linkedin.com/in/skjoenaa Twitter: @skjoenaa
Blog: sharepointpeople.wordpress.com