1. by working efficiently by working collaboratively older adults
Draft Mission #3
What do you do ?
advocate for and
improve the lives
So What ?
enhance the
services they
receive
How do you do it ?
Who benefits ?
by working efficiently
by working collaboratively
older adults
persons with disabilities
and their families

2. Force Field Analysis
Forces That Increase Success
Forces That Increase Failure
North County
Collaborative
Success
Less Success
More Success

3. Force- Field Analysis Competition For Funds 28 Uses Existing Resources22
North
County
Collaborative
Success 27
Members’ Time
Constraints 25
Shared Goals 29
Inconsistent
Membership 21
Collabs Efforts 23
Covers All Of
No. County
Lack of
Accountability 18 10
Strong
Advocacy 12
Lack of Mgmt.
Structure 9
No Agent To
Manage $ 19
Range of
Partners 13
Decision Makers
May Not See Need 14
Potential
Cost Savings 9
Lack of
Credibility 6
Technology
To Communicate 4
Shared Needs
and Clients 7
Geographic
Distance

4. 2009 Critical Success Indicators As we strive to achieve success,
Mission
As we strive to achieve success,
we need to know what are the elements,
or pieces that make up NCC success.
These are indicators of success.
They are objective, can be observed,
measured and verified.
They are the most critical few.
Success Model

5. Critical Success Indicators
1. Jointly Administered Satisfaction Survey
(Clients* of member agencies needs are met by services, such as transportation)
Now
50% 65% 75% 80% 93%
* Clients = older adults, adults with disabilities, families
2. Number of clients attending meetings
(or giving input through an advisory committee)
3. Requests for speakers
4. Media Publications/Articles about Collab
5. Amount of funding received
(as a percent of goal)
0 40% 60% 75% 90%