1. Food Service Industry
Unit 1

2. Developing YOUR Employability Skills
The conference board of Canada’s Corporate Council on Education developed the Employability Skills Profile to communicate the changing skills needed to be successful in today’s workplace.
Food for thought

3. Employability Skills Profile
The profile is based on input from employers and validated by a wide range of organizations and individuals concerned with education and career training in Canada.
The profile is a list of employability skills that young people need for paid or self-employment and to enhance their citizenship and self-fulfillment – in other words, to become fully participating members of society.

4. So, What are Employability Skills ?
Employability skills are transferable skills that are used in all careers.

5. Two ways to develop your employability skills:
Learn them as part of the subject-based curriculum.
Participate in career preparation, work experience courses, or business education partnership exercises.

6. Employability Skills Profile Categories :
Academic Skills – equip people to communicate, think and continue to learn throughout their lives.
Personal Management Skills – ensure that people know how to demonstrate positive attitudes and behaviours, responsibility and adaptability.
Teamwork Skills – reflect the fact that people need to be able to work with others.

7. Hand out Activity sheet to each student
Employability Skills 2000+
The skills you need to enter, stay in, and progress in the world of work - whether you work on your own or as a part of a team. These skills can also be applied and used beyond the workplace in a range of daily activities.
FUNDAMENTAL SKILLS The skills needed as a base for further development
PERSONAL MANAGEMENT SKILLS The personal skills, attitudes and behaviours that drive one's potential for growth
TEAMWORK SKILLS The skills and attributes needed to contribute productively
You will be better prepared to progress in the world of work when you can:
You will be able to offer yourself greater possibilities for achievement when you can:
You will be better prepared to add value to the outcomes of a task, project or team when you can:
COMMUNICATE
read and understand information presented in a variety of forms (e.g., words, graphs, charts, diagrams)
write and speak so others pay attention and understand
listen and ask questions to understand and appreciate the points of view of others
share information using a range of information and communications technologies (e.g., voice, , computers)
use relevant scientific, technological and mathematical knowledge and skills to explain or clarify ideas
MANAGE INFORMATION
locate, gather and organize information using appropriate technology and information systems
access, analyze and apply knowledge and skills from various disciplines (e.g., the arts, languages, science, technology mathematics, social sciences, and the humanities)
USE NUMBERS
decide what needs to be measured or calculated
observe and record data using appropriate methods, tools and technology
make estimates and verify calculations
THINK AND SOLVE PROBLEMS
assess situations and identify problems
seek different points of view and evaluate them based on facts
recognize the human, interpersonal, technical, scientific and mathematical dimensions of a problem
identify the root cause of a problem
be creative and innovative in exploring possible solutions
readily use science, technology and mathematics as ways to think, gain and share knowledge, solve problems and make decisions
evaluate solutions to make recommendations or decisions
implement solutions
check to see if a solution works, and act on opportunities for improvement
DEMONSTRATE POSITIVE ATTITUDES & BEHAVIOURS
feel good about yourself and be confident
deal with people, problems and situations with honesty, integrity and personal ethics
recognize your own and other people's good efforts
take care of your personal health
show interest, initiative and effort
BE RESPONSIBLE
set goals and priorities balancing work and personal life
plan and manage time, money and other resources to achieve goals
assess, weigh and manage risk
be accountable for your actions and the actions of you group
be socially responsible and contribute to your community
BE ADAPTABLE
work independently or as a part of a team
carry out multiple tasks or projects
be innovative and resourceful: identify and suggest alternative ways to achieve goals and get the job done
be open and respond constructively to change
learn from your mistakes and accept feedback
cope with uncertainty
LEARN CONTINUOUSLY
be willing to continuously learn and grow
assess personal strengths and areas of development
set your own learning goals
identify and access learning sources and opportunities
plan for and achieve your learning goals
WORK SAFELY
be aware of personal and group health and safety practices and procedures, and act in accordance with these
WORK WITH OTHERS
understand and work within the dynamics of a group
ensure that a team's purpose and objectives are clear
be flexible: respect, be open to and supportive of the thoughts, opinions and contributions of others in a group
recognize and respect people's diversity, individual differences and perspectives
accept and provide feedback in a constructive and considerate manner
contribute to a team by sharing information and expertise
lead or support when appropriate, motivating a group for high performance
understand the role of conflict in a group to reach solutions
manage and resolve conflict when appropriate
PARTICIPATE IN PROJECTS AND TASKS
plan, design or carry out a project or task from start to finish with well-defined objectives and outcomes
develop a plan, seek feedback, test, revise and implement
work to agreed quality standards and specifications
select and use appropriate tools and technology for a task or project
adapt to changing requirements and information
continuously monitor the success of a project or task and identify ways to improve
See page 4 in binder
Hand out Activity sheet to each student

8. Activity Silently, think about your own Employability Skills.
Write down as many Employability Skills as possible that pertain to you. You have one minute to complete this task.
Write down where you acquired these skills (your experience).
Discuss Employability Skills with your classmates. What employability skills do they have and where they gained their experience from
(i.e. being responsible – babysitting;
using numbers – cashier).

9. Employability Skills Academic Skills – communicate manage information
use numbers
think & solve problems
Personal Management Skills -
demonstrate positive attitudes & behaviours
be responsible
be adaptable
learn continuously
work safely
Teamwork Skills - work with others
participate in projects & tasks

10. Food Industry Employment Opportunities
The food industry is broken into profit (to make money) and nonprofit (to provide a service ~ schools, hospitals, workplace dining rooms, nursing homes, prisons ~ meals are generally limited). Nonprofit food service industries are referred to as institutions.
There are many different jobs in the food service industry:
registered dietitian – professional trained in nutrition.
caterer – specialize in preparing food that will be served elsewhere (i.e. weddings, banquets).
Food service employees must be multi-talented and effective. The food service is one of Canada’s L A R G E S T industries, making up to 75% of the industrial jobs in Canada.

11. Institutional Food Service
- May be nonprofit
- Special diets often needed
- Meals should be nutritious
Institutions
Centers
Child Care
Prisons
Jails &
Snack Bars &
Cafeterias
Dormitories
College
Schools
Facilities
Military
& Hospitals
Nursing Homes
Senior Citizen
What are advantages and disadvantages of institutional food services?

12. Assignment 1.1 Local Community / Career Opportunities Binder page 14
Due in 1 week…

13. Other jobs in the Food Service Industry Binder page 7

14. Ladder to Success Binder page 8

15. Samples of Front of House Staff
Binder page 9

16. Samples of Back of House Staff
Binder page 10

17. What makes a great employee?
Advantages of food service employment…
Can find work in almost any location
Wages & benefits improving
Demand
Lots of part-time jobs
Need for workers will continue to increase
Opportunities for advancement
Disadvantages of food service employment…
Work under pressure
Often low pay for beginning jobs
Work shift work (nights, weekends, holidays, odd hours)
Dependable
Willing to learn
Organized
Well-groomed
Team worker
Accurate
Clean

18. Assignment 1.2 Interview & Restaurant Evaluation Binder page 15
Due in 1 week

19. Chapter Questions…
Binder page
TEST Coming Soon!!!

20. Chapter 1.1 Questions - CAREERS
1. Employees who take pride in their work and treat customers with ____and ____ will find rewarding opportunities in the food service industry.
2. Foodservice jobs generally fall into two categories: those that work with _____________ and those that involve__________.
3. In a kitchen ______, special tasks are assigned to each member of the kitchen staff.
4. Most restaurants ________, or provide work experience in a variety of tasks.
5. Cross-training reduces the cost of ______ and results in ___________.

21. 6. ___________ work in a production line, prepare meals quickly and are generally divided into stations.
7. __________reports to the executive chef and may supervise other chefs.
8. ____________ make baked items and pastries.
9. __________ prepares ingredients to be used on the food line.
10. _____________ is responsible for preparing cold food items.
11. ____________ manages all kitchen operations.
12. ______________work in labs or test kitchens, i.e. Pillsbury or Kraft.
13. _____________ oversees banquet operations and coordinate events.

22. 14. ________________ reports to the foodservice director or general manager and coordinates the menus for each function.
15. ______________orders ingredients and makes sure they are prepared correctly.
16. ____________________coordinates hosts, servers and bussers.
17. _______________oversees the entire restaurant, including day-to-day operations such as record keeping, payroll, advertising and hiring.
18. __________ buys goods according to his/her clients’ needs, i.e. shopping for best prices of ingredients, ordering ingredients to meet demands of the menu.
19. ____________represents the company that sells the product to the foodservice industry.
20. A _______is a company that sells products to the foodservice industry.
21. The foodservice staff work directly with the _________ whereas the food preparation staff work with the _______.
22. Executive chef and manager are examples of ____________ job opportunities.

23. Chapter 1.2 Questions - TRENDS
1. Trends are general developments or movements in a certain direction within the industry, and may be ______, _______, _______, ________ or economic in nature.
2. Institutions such as ________ and _______ provide food service to a large number of people.
3. The three societal factors that influence customer needs are___________, ______ and ____________.
4. Beginning jobs that require little or no experience are referred to as __________ positions.
5. Non commercial operations, i.e. hospitals aim to cover ___________ whereas _________ operations , i.e. restaurants, aim to make profit.

24. 6. Establishments that provide limited selection at low prices are called __________ restaurants.
7. Servers take customer orders and then bring the food to the table are _________ restaurants and can range from themed facilities to family restaurants.
8. A restaurant that offers an upscale atmosphere, excellent food and service and higher prices is referred to as a __________ restaurant.
9. How do trends impact the foodservice industry? ______________________________
10. The two categories of foodservice operations are __________and____________.

25. Chapter 1.3 Questions - EDUCATION & TRAINING
1. You can begin preparing for a career in the foodservice industry while you are in ____
2. While in high school, you can take culinary arts and try getting ______ work at a foodservice operation.
3. After high school, you can enroll in an _______ program, a ______program, or an associate or __________ degree program.
4. Learning excellent ___________ skills- reading, writing, listening and speaking is critical.
5. ____________ positions such as dishwasher and counter worker require little or no training or experience.
6. ___________ programs involve work experience, course work and a certification test.
7. Certification is available in different areas such as culinary, baking and ________.

26. 8. An _______involves a combination of hands-on training and classroom learning.
9. Some associate degrees offer classroom learning and provide ________ experience so you can apply techniques you’ve learned in class.
10. __________ degree programs prepare students for supervisory and management positions in the food service industry.
11. There are two types of bachelor degrees that are common in the foodservice industry: ___________ bachelor degrees provide students with hands-on learning and industry-specific information, and _______ bachelor degrees such as marketing, business and management provide a wide array of skills and information.

27. 12. Some corporations offer specialized training programs known as _________ training programs.
13. Military training programs offer entry-level positions through management positions, allowing foodservice personnel to find ________ once out of the military.
14. Some food service managers use a training called ________ when providing employees with on-the job training, allowing them to learn a variety of skills.