1. Introduction to Professional Cleaning
Office Cleaning
Introduction to Professional Cleaning

2. Back Pack Vacuum
At Stratus, we clean buildings for health. Part of this process is utilizing a 4 filter back-pack vacuum.
The back-pack also increases our speed and versatility as well

3. Cleaning for Environment
We also believe we have a responsibility to clean with environmentally-friendly method, which include:
Green chemicals
Microfiber cleaning cloths

4. Advantages of Microfiber
Superior Results
Flexibility
Prevents Cross-Contamination
Microfiber flat mops
Microfiber flat mopping is a cleaner, more efficient, and better way to clean floors
Microfiber flat mopping greatly reduces the chance of cross-contamination
Anti-microbial Cleaning Cloths
Anti-microbial cloths contain a patented agent that is permanently bonded to the ultramicrofibers
This anti-microbial agent helps to eliminate nearly all bacteria and contaminants that are trapped by the ultramicrofibers
This technology greatly reduces cross-contamination risks

5. Key Control It is vitally important to keep all keys in a secure place
Never should the name and address of the building be written on or attached to the keys
If the keys were ever lost or misplaced, they could get into the wrong hands (then you then have a major security problem on your hands)
Always keep building keys attached to your belt when not in use
Don’t leave them in a coat pocket that may be taken off and left unattended in a building
This way you will know where the keys are at all times and will avoid the possibility of locking them inside a building if a door gets shut and locked behind you with your coat inside the building
Carry only the keys needed for the building you are cleaning
Keys to other buildings should be locked securely in a key box in your vehicle or in the custodial office

6. Time Efficiency
After cleaning a building a number of times and achieving Stratus cleaning standards, you should be able to reduce your cleaning time considerably
Once you have established a routine that minimizes effort and time, it is good to stay with the same routine
By cleaning a building the same way every time, you accomplish two things:
You are less likely to overlook something that needs cleaning, because you are approaching it from the same direction each time; your work procedure becomes automatic, and
You save time by not having to slow down and think where you will clean next

7. What Customers Complain About Most
Restrooms not properly cleaned and sanitized
Paper towels, tissue, and soap not restocked
Waste baskets not emptied
Entrance lobby not properly cleaned
Dusting not completed properly
usually file cabinets, book shelves and sides and tops of desks
Carpets not properly vacuumed
Spots on carpets not removed
Floors not thoroughly dust mopped, vacuumed or damp mopped
Finger prints not removed from entrance door windows
Floors not machine cleaned and polished properly or on schedule
Doors not locked after the custodian finishes
Lights left on after the custodian finishes work

8. Today’s Session Will Show Procedures for:
1. Professional Cleaning 2. Office Cleaning 3. Hallways 4. Entrances and Lobbies 5. Stairways 6. Break rooms and Employee Lounges 7. Elevators 8. Equipment and Storage Maintenance

9. Office Cleaning You will need: Any appropriate PPE Brute and caddy
Microfiber dust cloths
Feather duster
Glass cleaner
All Purpose cleaner
Disinfectant
Carpet spotter
Replacement trash liners
Backpack vacuum

10. Key Learning Points of Office Cleaning
Key Point #1
Trash removal
Key Point #2
Removing spots and smudges from walls/partitions
Key Point #3
Dusting and general cleaning
Key Point #4
Vacuuming or sweeping and mopping
Key Point #5
Straightening the office
Key Point #6
Visual inspection of the room

11. Daily Office Cleaning 1. Assemble your equipment and supplies
2. Put on appropriate Personal Protective Equipment, as stated on the product label and MSDS
3. Check the STRATUS Communication Notebook for any instructions
4. Bring equipment and supplies near the door of the room to be cleaned
Use a brute with wheels or a custodial cart to carry everything
5. Pick up large debris on floor

12. Daily Office Cleaning 6. Empty the wastebaskets
Replace plastic liners if they are torn or contain liquids, food or gum
Place empty wastebaskets out of the way
NOTE: Be sure return to the exact location after the floor is vacuumed
Trash Tips
Use the bottom of the small wastebasket to compact trash, Never push trash down with your hand
Always remove trash and liners over the brute to avoid spilling liquids on the floor
Tie trash bags to wastebasket
If you’re not sure an item is trash, leave it and check with customer tomorrow

13. Daily Office Cleaning 7. Dust the room
Start at higher levels and work down to lower levels
8. Use microfiber dust cloth to dust:
Picture frames, computer monitors, window ledges, blinds, chairs, rungs of chairs and sides of desks.
9. Use a feather duster to dust:
Tops of desks that are cluttered
Areas in and around hard to reach places
Dusting and Cleaning Tips
Start cleaning near the door
Clean in counterclockwise motion if right-handed, clockwise if left-handed

14. Daily Office Cleaning 10. Never move any papers on desks
11. Do not unplug computers or machines
12. Remove fingerprints from glass table tops and interior glass
Spray window cleaner directly onto surface and wipe down with a microfiber cleaning cloth
Remove coffee rings and spills from surfaces
Spray all purpose cleaner on a microfiber cleaning cloth and wipe off
14. Remove marks and smudges from walls
Spot clean walls by spraying all purpose cleaner on a microfiber cleaning cloth and wiping spot on wall
Walls that are painted with a “flat” wall paint will smudge and possibly ruin the paint
Test the paint for colorfast in a hidden area such as a closet if you are unsure.

15. Daily Office Cleaning 15. Vacuum the floor
Vacuum traffic patterns and under desks or tables
It is not necessary to vacuum wall to wall every time you clean unless the office is only cleaned one time per week
16. Treat/remove carpet spots
Apply a general purpose spotter
Agitate with a blunt scraper
Blot with a clean white cloth
For more information on carpet spotting see “carpet cleaning” section in your Technical Franchise Guide
17. Return wastebasket to proper place
Make sure you put it back in the exact place from where you removed it
Position the “knot” from the tied trash liner away from the occupant of the desk

16. Daily Office Cleaning
18. Place desk chair properly at desk and straighten other furniture
You can clean the whole room, but if you forget to straighten the furniture, many clients will assume you did not clean at all
19. Perform a visual quality check
Look the room over to make sure that you didn’t miss any tasks and that the room looks good
20. Turn off the lights
Close the door if required
Lock the room if required
21. Report maintenance issues
Use the STRATUS Communication Log Book
Report:
burned out light bulbs
leaking faucets or toilets
doors not shutting or difficult to lock

17. Weekly Office Cleaning
1. Clean and disinfect phone bases and mouthpieces
Spray disinfectant on a microfiber cleaning cloth and wipe down receiver, mouthpiece and base
Never spray disinfectant directly on phone
2. Disinfect light switches and door handles
Spray disinfectant on a microfiber cleaning cloth and wipe down
Never spray any cleaner directly into an electrified outlet
3. Wipe down or brush off seat and arm rests of chairs and sofas
Chairs collect dust in areas where the occupant does not touch
Wipe seats and arm rests of leather and vinyl chairs and sofas
Use a hand brush to brush the seating area of cloth chairs and sofas
4. Vacuum the floor wall to wall
Weekly wall to wall vacuuming will keep dust from accumulating in the non-traffic areas

18. Monthly Office Cleaning
1. Dust or vacuum all corners and edges.
Dust corner of ceiling
Dust vertical corners
2. Dust or vacuum air return and heating/cooling vents
Most of the time these are in the ceiling, but sometimes they may be in the wall
3. Dust or vacuum baseboards
4. Edge vacuum carpet
Carpet next to wall
Along base of partitions
5. Vacuum fabric chairs and sofas

19. Hallways
Hallways are cleaned in the same manner and frequencies as the offices. They need to be added to the weekly and monthly cleaning schedules
Low Dusting
High Dusting
Spot clean walls, doors, doorframes, switch plates, kick and push plates, etc.
Vacuum thoroughly. Use an attachment to clean hard-to-reach areas.
Clean mirror, chrome and glass surfaces

20. Lobbies & Entranceways
Lobbies and entrances can potentially be a major source of complaints.
It is necessary to clean this area completely each and every time you are cleaning the building to maintain a pleasing appearance
It is also important to stop the dirt from being carried further into the building
They need to always be kept in premier condition

21. Lobbies & Entranceways
1. Vacuum walk-off mats
Clean mats will help keep soils from tracking into the facility
Roll up clean mats and remove
2. Remove fingerprints from entry door
Spray window cleaner on glass around door handle, knobs and push bars
Wipe with a microfiber cleaning cloth or paper towels
3. Spot clean doors, walls, kick and push plates
4. Empty Trash Container
Replace liner as needed
5. Clean and disinfect any public phones

22. Lobbies & Entranceways
6. Clean lobby furniture
Clean tables, reception desk and chairs
7. Straighten items on tables
Neatly arrange magazines and other items
8. Dust mop or sweep the area
Pay special attention to the corners and edges
9. Set out wet floor signs or other barricades
10. Damp mop the entire area
11. Remove wet floor sign
Make sure floor is completely dry before removing
12. Vacuum carpeted lobbies and entranceways

23. Lobbies & Entranceways - Outside
You will need:
Wet Floor signs or other blockades
Vacuum cleaner and accessories
Push broom & dust pan
Window Cleaner
All-Purpose cleaner
Microfiber Flat Mop
Neutral floor cleaner

24. Lobbies & Entranceways - Outside
1. Assemble your equipment and supplies
2. Put on any appropriate Personal Protective Equipment when using chemicals, as stated on the product label and MSDS
3. Police the sidewalks, parking areas and places where large debris collects near the entry
Removing this make a nicer appearance and keeps the debris from entering the building
4. Sweep sidewalks leading to front door
Sweep the apron or about ten feet from the doors
5. Empty ash urns
Pick up any cigarette butts on ground

25. Stairways 1. Sweep or vacuum stairway
Start at top and work your way to the bottom
Pay close attention to the corners and edges
2. Dust handrails, window sills, picture frames all horizontal surfaces, high dusting, etc.
3. Damp mop hard surface stairs
Post wet floor signs at top and bottom of stairs
Start at top and work your way to the bottom, paying close attention to the corners

26. Break Room Cleaning
Sub Title

27. Break Room Cleaning 1. Set out wet floor signs or other barricades
2. Turn off coffee machines
3. Dispose of any trash left on tables or counters
4. Clean and disinfect counter tops
Wipe down fronts of cabinets
Wipe down fronts of refrigerators
5. Clean sinks with crème cleanser
Make sure to clean inside drain to avoid coffee stain buildup
On a stainless steel sink, use stainless steel polish weekly
6. Empty Trash Container
Replace liner EVERY time
Be careful not to let any liquid leak onto the floor
Dust mop or sweep the area
Pay special attention to the corners, edges and under the tables
Damp mop the entire area

28. Equipment & Storage Closet Maintenance

29. Maintenance - Equipment
1. Equipment maintenance
Clean your equipment daily to increase life and maintain appearance
Wipe exterior of brute, wipe off exterior of vacuums
Periodically clean electrical cords (only when unplugged) with a damp cloth
Hang your microfiber mops so they can dry
Frequently wash microfiber mop heads or replace with new
2. Periodically check your equipment for potential mechanical failures
Change filters in vacuums regularly
Check electrical cords for wear and replace as needed
Check wheels on brute and carts

30. Maintenance – Storage Closet
A neat and tidy storage closet is representative of the type of work performed in the building. So is a dirty and unorganized one!
3. ALWAYS keep your storage closets neat and clean
Periodically clean and wipe down the sink
Vacuum or sweep the floor

31. You have now completed the Office Training Session
CONGRATULATIONS!
You have now completed the
STRATUS
Building Solutions
Office Training Session