1. ERP LN Service Depot RMAs and Repairs Presented by: Strategic Systems Group, Inc.

2. 6-May-2008Strategic Systems Group, Inc. Managing Customer Materials Do you manually track customer returns? Do you send out loaner equipment? Do you need a better way to tie it all together?

3. 6-May-2008Strategic Systems Group, Inc. Return Material Categories Different types of material returns Warranty / Replacement Repair Customer Owned

4. 6-May-2008Strategic Systems Group, Inc. Managing Return Materials Warranty Repair (with revenue) Loaner Costs Status

5. 6-May-2008Strategic Systems Group, Inc. Business Processes Business Policies

6. 6-May-2008Strategic Systems Group, Inc. Maintenance Sales Orders Manages: Receipt Maintenance Delivery Loaners Costing and Invoicing

7. 6-May-2008Strategic Systems Group, Inc. Warranty / Replacement Policies for managing replacement parts Qualifying parts Qualifying conditions Inspection requirements Disqualifying conditions

8. 6-May-2008Strategic Systems Group, Inc. Repair Policies Types Warranty / repair Non-warranty / repair (revenue) Items Replace only Repair only Cost Flat rate Time and material

9. 6-May-2008Strategic Systems Group, Inc. Production Do you use customer materials in production? What if customer owned material fails in production?

10. 6-May-2008Strategic Systems Group, Inc. Maintenance Sales Order Integration Business Partners Contacts Logistics Tables Central Invoicing Taxation

11. 6-May-2008Strategic Systems Group, Inc. Maintenance Sales Order

12. 6-May-2008Strategic Systems Group, Inc. Part Procedures Receipt Return of goods from customer, including scrap Loan Defines loaner item and procedure to receive back from customer Maintenance Defines defective part maintenance work order performs repair Delivery Shipment of parts to customer

13. 6-May-2008Strategic Systems Group, Inc. Warehouse Receipt

14. 6-May-2008Strategic Systems Group, Inc. Returned Material RECEIPT COMPLETE

15. 6-May-2008Strategic Systems Group, Inc. Maintenance Sales Order

16. 6-May-2008Strategic Systems Group, Inc. Service Work Order Integration Work Control System Maintenance Sales Control Activity Management Serialization Revision Control Warehouse Management People (Labor) Purchase Control

17. 6-May-2008Strategic Systems Group, Inc. Work Control System Work Order Processing –Materials –Routings Planning –Resources –Materials Execution –Activities Costing –Material –Operation

18. 6-May-2008Strategic Systems Group, Inc. Activity Management Maintenance / Reference Activities Materials, Tools, Resources Maintenance Routings

19. 6-May-2008Strategic Systems Group, Inc. Other Data Problems Solutions Items

20. 6-May-2008Strategic Systems Group, Inc. Set-up Considerations Problem / Repair Codes Coverage and Service Types Service Items Reference Activities (all the tasks to perform the repair) Organization Repair Structure (work centers) Routings Business Policies – Repair, Replacement

21. 6-May-2008Strategic Systems Group, Inc. Service Items All items or only select items ? Serialized or non-serialized ? Component warranty from your manufacturer ?

22. 6-May-2008Strategic Systems Group, Inc. Service Implementation 1.Assess how Service can benefit your organization 2.Identify how it will meet strategic goals 3.Identify business requirements 4.Define current business processes 5.Define which areas to implement and sequence / phases 6.Evaluate supporting Logistics / Common data 7.Validate new business processes through scenario testing Let ERP LN work for you!

23. 6-May-2008Strategic Systems Group, Inc. Service Integration

24. 6-May-2008Strategic Systems Group, Inc. Presented By Strategic Systems Group, Inc. (SSG) For details on the material presented today, please contact us as dcervelli@ssgnet.com(805) 493-0986 pdjohnson@ssgnet.com (949) 678-9672 Questions ??