1. Emergency Ambulance Service National Report: July - September 2016
Performance against response time targets
Volumes of emergency ambulance responses
Measures and targets
Calls answered
quickly
95% of 111 calls answered within 15 seconds
Jul: 95%
Aug: 94%
Sep: 94%
Abandoned call rates
Percent of calls abandoned
Jul: 0.2%
Aug: 0.6%
Sep: 0.3%
Measures
Volume
Calls
111 calls
130,178
Incidents
Calls referred to alternative pathway
3,506
Incidents attended
114,140
- Transports
84,097
- Non-transports*
30,043
St John: response time performance
* These are incidents where the patient was assessed and/or treated but not transported
Total incidents attended for the quarter by type
Wellington Free Ambulance: response time performance