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PROCESS MANAGEMENT A business process is a set of tasks or activities required to achieve organisational goals. Business process management aims to improve.

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Presentation on theme: "PROCESS MANAGEMENT A business process is a set of tasks or activities required to achieve organisational goals. Business process management aims to improve."— Presentation transcript:

1 PROCESS MANAGEMENT A business process is a set of tasks or activities required to achieve organisational goals. Business process management aims to improve processes in an organisation, by considering the changing external environment and inefficiencies within the business, and making changes as a result. © Criddle, Hinton, Nizam

2 ROLES IN PROCESS MANAGEMENT
LEAD ORGANISE DIRECT PLAN The manager needs to perform these roles. © Criddle, Hinton, Nizam

3 PLAN Develop objectives Set business aims
Decide how to meet goals and objectives © Criddle, Hinton, Nizam

4 ORGANISE Handle resourcing Distribute tasks
Administer the flow of information Organise finance © Criddle, Hinton, Nizam

5 CONTROL Direct employees Monitor performance Assess results
Correct problems Take action © Criddle, Hinton, Nizam

6 LEAD Have a vision for the business’ future
Motivate other staff members Direct line managers Steer employees toward business and personal objectives © Criddle, Hinton, Nizam

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