1. Eligibility Update
It is important for drivers to be reminded of the laws regarding school buses.
Speed is 25 mph within 1000 feet from a school when children are present

2. Inquiring About Access
Individuals call 800# to inquire about Access
Discusses transportation needs
Provides brief explanation about Access
Sends Access application if wanting to continue or provides alternative transportation information

3. Receiving Application
Fills out application completely
Basic Personal Info & Emergency Contact
Questions related to disability
Authorization for Release of Information
Healthcare Professional Contact
Responsible Party & Signature
Mails application (self-addressed stamped envelope)
Waits 7 days before calling to book appointment

4. Application/Evaluation Process
Incoming applications are entered in system
Reviewed for completeness
Contacts applicant (if needed)
Evaluation appointments are booked within 2-3 days of request.
Applicant is evaluated

5. Application/Evaluation Changes
Will not need to resubmit application if only missing few questions
Driver evaluation will be discontinued

6. End of Process
Applicant receives determination letter via US Mail within 21 days
Current average is 13 days
166,776 eligible riders as of 10/31/2017

7. Statistics Eligibility Determinations Appeal Determinations Jul-17
Aug-17
Sep-17
Oct-17
Total %
Unrestricted
1,145
1,240
1,241
1,324
4,950
57.5%
Restricted
348
311
371
482
1,512
17.6%
Temporary
178
183
173
174
708
8.2%
Not Eligible
319
316
314
489
1,438
16.7%
1,990
2,050
2,099
2,469
8,608
Appeal Determinations
Eligibility Increased 98 62 36 37
233
Eligibility Decreased - 1
Eligibility Modified (restrictions)
Original Determination Upheld 92 56 23 32
203