1. Introduction to Carpet Care

2. Five Key Learning Points of Carpet Care:
Key Point #1: Clean carpets are important to your health and image
Key Point #2: There’s always a good system for you
Key Point #3: Proper carpet care consists of a proper maintenance cycle
Key Point #4: You need the right tools for the job
Key Point #5: It’s important to do things the right way

3. Today’s Session Will Show Procedures for:
Routine Maintenance Procedures
Today’s Session Will Show Procedures for:
Professional Carpet Care Procedures
Introduction
Routine Maintenance Procedures
Interim Maintenance Procedures
Restorative Maintenance Procedures
Upholstery and Fabric Cleaning

4. Soil Prevention Procedures
You will need:
Wet floor signs / blockades
Vacuum cleaner / accessories
Spotter guide
Extractor
Push broom & dust pan

5. Soil Prevention Procedures
Assemble your equipment and supplies
2. Put on any appropriate Personal Protective Equipment when using chemicals, as stated on the product label and MSDS
3. Sweep sidewalks, parking areas, and places where soil collects. Plan a regular schedule
4. Use a hose or pressure washer for heavy soils. Plan a regular schedule
5. Vacuum and extract walk-off mats. Clean mats will help soils from tracking into the facility

6. Vacuum Cleaning Procedures
You will need:
Wet floor signs / blockades
Broom
Vacuum Cleaner
Extra vacuum bags and belts
Carpet brush and bone scraper

7. Vacuum Cleaning Procedures
Assemble your equipment and supplies. Put on any appropriate personal protective equipment
Pick up light trash from carpet
Vacuum the carpet thoroughly
Use an attachment to clean hard-to-reach areas. Vacuum along baseboards, next to furniture, and behind door
When finished, replace walk-off mats

8. Vacuum Cleaning Tips
1. Maintain your vacuum cleaner for strong performance and safety
Replace vacuum bags when 2/3 full
Inspect cords for cracks and breaks
Have cords repaired or replaced promptly
2. Never unplug the vacuum by pulling on the cord
3. Unplug by grasping the plug
4. Don’t try to vacuum up wet spills with your back pack vacuum
Wet spills can be an electrical hazard
Water can damage the vacuum parts
Water can cause the vacuum bag to rip or encourage bacterial growth and odors in the bag
Carpet has a “direction,” called the lay, due to the way it is manufactured. Raising the nap and standing up the fibers with a carpet rake improves appearance.

9. Spot Removal Procedures
You will need:
Wet Floor signs / blockades
Any appropriate PPE
Absorbent white cloth
Blunt scraper
Tamping brush
Extractor with hand tool or spray bottle
Spotter guide
Spot removal kit

10. Spot Removal Procedures
1. Identify the spot
Note the appearance, location, color, shape, and odor
Check the spotter guide for the right product(s) to use
2. Assemble your equipment and supplies
3. Put on appropriate Personal Protective Equipment, as stated on the product label and MSDS
4. Post Wet Floor signs or other blockades
Prevent spots from being spread by unsuspecting traffic
Keep traffic away from your spotter chemicals and wet carpet
5. Pick up large debris from carpet
6. Test the spotter in an inconspicuous place
Apply spotter and cover with a clean, white cloth
After 5-7 minutes, check the cloth for color transfer and fiber damage
7. Apply spotter to the outside edges of the spot
Do not over wet the spot

11. Spot Removal Procedures
8. Agitate with a blunt scraper
Use a blunt scraper and work solution towards the middle of the spot
Agitation helps loosen larger soils
Don’t spread the spot by scrubbing with a brush
9. Allow the spotter to remain on the spot according to label directions
10. Blot the treated area with a clean, white cloth
Continue blotting until no more soils come up into the cloth
IF YOU USE AN ABSORBENT POWDER TO TREAT SPOTS:
11. Treat fresh wet spots with absorbent compound
12. Rinse the treated area with cool water and blot or extract
13. Raise the nap with a carpet rake
14. Remove Wet Floor signs or other blockades after the spot is dry

12. Interim Maintenance Procedures
1. Pre-spray
2. Bonnet Cleaning
3. Shampoo Cleaning

13. Pre-Spray Procedures You will need: Any appropriate PPE
Wet Floor signs or other blockades
Vacuum cleaner
Pump sprayer or lower pressure electric sprayer
Pre-spray cleaner

14. Pre-Spray Procedures 1. Pick up large debris from carpet
2. Vacuum and roll up walk-off mats
Store mats out of the way
3. Vacuum carpet thoroughly
4. Assemble your equipment and supplies
5. Put on appropriate Personal Protective Equipment, as stated on the product label and MSDS
6. Prepare your pre-spray detergent solution
Fill the sprayer 3/4 full with cool or warm water
- Do not overfill
Measure pre-spray detergent and pour into the sprayer
Follow label instructions for dilution rates
Finish filling with water

15. Pre-Spray Procedures 7. Post Wet Floor signs or other blockades
Identify your work area
8. Pre-spray the area to be cleaned
Pay special attention to high traffic or heavily soiled areas
Don’t saturate carpet
Avoid overspray onto walls and furniture
9. Allow pre-spray to remain on the carpet according to label directions
Don’t spray too big of an area
Don’t let the pre-spray dry
10. Rinse and store your equipment
11. Remove Wet Floor signs or other blockades after the carpet is dry

16. Bonnet Cleaning Procedures
You will need:
Any appropriate PPE
Wet Floor signs / blockades
Vacuum cleaner
Rotary floor machine
Cotton/synthetic yarn pad & pad driver
Pump sprayer
Cleaner in a labeled spray bottle
Carpet drying fan

17. Bonnet Cleaning Procedures
1. Remove large debris and move light or moveable furniture
Place foil under heavy legs
Use safe lifting methods
2. Vacuum and roll up walk-off mats
Store mats out of the way
3. Vacuum the carpet thoroughly
4. Treat spots on the carpet
Follow the spotting steps in the Spot Removal Procedures Section
5. Assemble your equipment and supplies
6. Put on appropriate Personal Protective Equipment, as stated on the product label and MSDS
7. Prepare your bonnet cleaning detergent solution
Fill your sprayer 3/4 full with cool water
Add the measured amount of bonnet detergent
Do not use a foamy detergent
Finish filling the tank with cool water

18. Bonnet Cleaning Procedures
FOR “WET” CLEANING:
Fill your bucket 1/2 full with warm water
Add the measured amount of bonnet detergent
8. Post Wet Floor signs or other blockades
9. Pre-spray high traffic areas and heaviest soils
Allow pre-spray to work for 5 minutes
IF YOU USE THE DRY METHOD:
10. Spray the bonnet and carpet with cleaning solution
Work in 10 x 15 foot (3 x 4.6 m) sections
Allow the cleaner to work for 1-2 minutes
IF YOU USE THE WET METHOD:
11. Soak yarn pads in bucket and wring out thoroughly
12. Center the bonnet under the rotary floor machine
13. Slowly buff the carpet
Concentrate on high soil areas
Work in 10 X 15 foot (3 x 4.6 m) sections
Don’t let the carpet or pad get dry

19. Bonnet Cleaning Procedures
14. When the bonnet gets dirty, turn it over. When both sides are dirty:
Replace bonnet if using the dry method
Rinse and wring the bonnet if using the wet method
15. Continue buffing until the entire work area is clean
16. Dry the carpet with a carpet fan
17. Raise the nap with a carpet rake or vacuum cleaner
18. Clean your equipment and return it to its proper location
Rinse bonnets. If very dirty, they can be laundered in a washing machine.
Rinse equipment and hang to dry
19. Remove Wet Floor signs or other blockades after the carpet is dry
20. Replace walk-off mats
Check back of mats to make sure they are clean and dry
Never cover wet carpeting with a mat

20. Shampoo Cleaning Procedures
You will need:
Any appropriate PPE
Wet Floor signs or other blockades
Vacuum cleaner
Pump-up sprayer
Rotary floor machine
Nylon shampoo brush
Carpet drying fan
Shampoo detergent

21. Shampoo Cleaning Procedures
1. Remove large debris from carpet. Move light or moveable furniture.
Place foil under heavy legs
Use safe lifting methods
2. Vacuum and roll up walk-off mats
Store mats out of the way
Vacuum the area to be shampooed
Inspect carpet for spots and trouble areas
4. Treat spots on the carpet
Follow the spotting steps in the Spot Removal Procedures Section
5. Assemble your equipment and supplies
6. Put on appropriate Personal Protective Equipment, as stated on the product label and MSDS
7. Prepare your shampoo detergent solution
Fill your machine 3/4 full with cool water
Add the measured amount of shampoo detergent
Finish filling the tank with cool water

22. Shampoo Cleaning Procedures
8. Post Wet Floor signs or other blockades
Use several signs to mark off your working area
9. Slowly scrub the area with the shampoo machine
Follow equipment manufacturer’s directions
Scrub to produce foam
Don’t over wet the carpet
10. Dry the carpet with a carpet fan
Place fan out of traffic areas
Position cords to avoid trips or falls
11. When the carpet is dry, vacuum to collect loose soils and dry shampoo
Raise the nap with a carpet rake
12. Clean your equipment and return it to its proper location
13. Remove Wet Floor signs or other blockades after the carpet is dry
14. Replace walk-off mats
Check backs of mats to make sure they are clean and dry
Never cover wet carpeting with a mat

23. Shampoo Cleaning Tips 1. Wet the pile
Carpet fibers must be evenly wet, but not soaked
2. Release soils
To clean thoroughly, the shampoo must loosen and lift soils away from the fiber
3. Create a dense foam with agitation by the shampoo equipment
A thick foam will hold the solid particles in suspension and keep them from settling back onto the fibers
4. Dry quickly to a crisp residue
Once the soil-holding foam is dry, it can be collected with a vacuum cleaner
5. To speed drying times and help avoid mildew odors in carpets:
use a carpet fan
make sure HVAC systems are working
open windows (if possible and if humidity is not high)
make a dry pass with extractor or wet vac
make a pass with a dry bonnet
6. “Break in” your new shampoo brush
Running the brush over a wet concrete floor will remove the sharp edges on the bristles and be easier on the carpet.
7. Never put a walk-off mat over wet carpeting

24. Restorative Maintenance Procedures
1. Carpet Extraction
2. Upholstery & Fabric Cleaning

25. Carpet Extraction Procedures
You will need:
Any appropriate PPE
Wet Floor signs or other blockades
Vacuum cleaner
Pressure pump sprayer
Carpet extractor
Carpet rake
Carpet drying fan
Extraction cleaner and rinse
Heavy-duty pre-spray

26. Carpet Extraction Procedures
1. Remove large debris from carpet and move light or moveable furniture
Place foil under heavy legs
Lift carefully
Get help for heavy items
2. Vacuum and roll up walk-off mats
Store mats out of the way
3. Thoroughly vacuum the area to be extracted
Inspect for heavy soils and spots
4. Treat spots on the carpet
Follow the spotting steps in the Spot Removal Procedures Section
5. Assemble your equipment and supplies
6. Put on appropriate Personal Protective Equipment, as stated on the product label and MSDS
7. Prepare your prespray solution
Follow label directions
Fill pump sprayer with hot water and detergent

27. Carpet Extraction Procedures
8. Prepare your extraction or rinse solution
Fill solution tank with hot water
Add measured amount of extraction cleaner or extraction rinse
9. Post Wet Floor signs or other blockades
Use several signs to mark off your working area
10. Pre-spray the carpet
Work in a manageable section
Allow the detergent to work for minutes
11. Extract the carpet
Follow equipment manufacturer’s instructions
Extract in overlapping paths, pulling the machine back towards you
Make a second “dry” pass with the solution off
Collect any or as much moisture as possible
12. Empty the recovery tank when full. Refill the solution tank.
If foam collects in recovery tank, add an anti-foam agent
Complete the procedure until the entire carpet is clean

28. Carpet Extraction Procedures
13. Dry the carpet with a carpet fan
Place the fan out of traffic areas
Turn up HVAC or open doors and windows
14. Raise the carpet nap
Finish the job with a vacuum cleaner or carpet rake
15. Remove Wet Floor signs or other blockades after the carpet is dry
16. Clean your equipment and return it to its proper location
Rinse extractor solution and recover tanks
Rinse filters and hoses
Wash under shrouds
17. Replace walk-off mats
Check backs of mats to make sure they are clean and dry
Never cover wet carpeting with a mat

29. Carpet Extraction Tips
There are three extraction strategies. Contact a Professional who will help you pick the best one for your carpet, soil and resources.
Strategy 1: Spray the carpet with Heavy-Duty Prespray, wait 15 minutes, then extract with Extraction Rinse
Strategy 2: Spray the carpet with Extraction Cleaner, wait 15 minutes, then extract with Extraction Rinse
FOR HEAVIEST SOILS:
Strategy 3: Spray the carpet with Heavy-Duty Pre-spray, agitate with a shampoo brush and 175 RPM rotary floor machine, wait 15 minutes, then extract with Extraction Rinse

30. Carpet Extraction Procedures
Schedule carpet extraction on a regular basis according to conditions or specific areas:
HEAVY SOIL Every 1-3 months or as required
MEDIUM SOIL Every 4-6 months or as required
LIGHT SOIL Every months or as required
1. When the extractor appears slow when recovering solution, check exterior hoses for tight connections or leaks. Check internal filters for plugs that can reduce vacuum pressure.
2. When solution is not being delivered to the carpet, it may be caused by:
Hard water buildup plugging in the solution spray valves. If this happens, clean with a lime remover and rinse.
Valves may be plugged by carpet fiber. Inspect and clean.
An empty solution tank that needs a refill.
3. Setting the pile with a carpet rake will help the drying process.
4. Check the vacuum power of your equipment.

31. Upholstery & Fabric Cleaning Procedures
You will need:
Any appropriate PPE
Absorbent, white cloth
Vacuum cleaner & upholstery attachment
Trigger spray bottle
Extractor with upholstery tool
Soft brush
Drop cloth
Upholstery detergent
Spotter kit

32. Upholstery & Fabric Cleaning Procedures
1. Assemble your equipment and supplies
2. Put on appropriate Personal Protective Equipment, as stated on the product label and MSDS
3. Prepare your upholstery cleaning solution in the extractor
Measure the recommended detergent and pour into the extractor tank
Add hot water to the fill line
4. Place a waterproof drop cloth under the furniture being cleaned
5. Vacuum the furniture thoroughly
Use an attachment for hard-to-reach spots
Be careful not to scratch wood or metal surfaces
6. Select the spotter
Inspect for spots and stains
Select the right spotter for the job. Use the Spotter Selection Guide to help identify and select.

33. Upholstery & Fabric Cleaning Procedures
7. Spot clean fabrics
Apply spotter to a clean, white towel
Blot the spot, working from the outside edges toward the center of the spot
Rinse with an extractor or damp cloth
8. Clean cushions with the extractor
Do not over wet
After cleaning, place two cushions in an “A” position for drying. Place a piece of white paper between to avoid color transfer or browning.
9. Clean the top and inside arms, front, kickboard, outside arms and outside back
Work from dirtiest to cleanest areas, bottom to top
10. Clean your equipment and return it to its proper location
11. Allow furniture to dry before replacing cushions

34. You have now completed the Carpet Care Training Session
CONGRATULATIONS!
You have now completed the
STRATUS
Building Solutions
Carpet Care Training Session