1. 22.3 objectives Discuss types of consumer rights.
Describe responsibilities of consumers.
Summarize steps to take in dealing with consumer problems.

2. Consumer rights Consumers have not always had rights.
Producers of products often paid little attention to safety or quality of products, laws now require to make safety their concern.
a recall is a public request by a manufacturer for the return of the product that may be defective or contaminated.

3. Assertiveness
To protect yourself and other consumers, be assertive and speak out.
Assertiveness- the means of being firm and positive in starting your position or point of view.

4. Before a complaint
If you wish to make a complaint- (expressing your dissatisfaction with the product or service) never write a nasty letter, review the whole situation and try to resolve it in the simplest manner possible. If the seller cannot help you, make the complaint to the manufacturer.

5. Formal complaint In the complaint make sure to include-
What you bought
Where you bought it
When you bought it
How you paid for it
What the problem is
And what you want
Make a copy of the letter for yourself, and should get a response within two or three weeks.

6. Make a copy of the letter for yourself, and should get a response within two or three weeks.
End of 22.3

7. 22.3 checkpoint QUESTIONS
#1. what are your rights and responsibilities as a consumer? Name two of each.
A. to be assertive and honest about the products.
#2. how is buying a product or service similar to casting a vote?
A. its your choice
#3 what should you do before writing a formal letter or complaint?
A. review the whole situation
#4. what six points should be included in a complaint letter
A. What you bought, Where you bought it, When you bought it, How you paid for it, What the problem is, And what you want.