1. Helpdesk

2. Service Desk The helpdesk is just one application within our Service Desk product.

3. Service Desk A Service Desk provides a central location for providing different services to your customers e.g. Helpdesk. Each Service Desk is customisable to your organisation. Each Service Desk is accessible via the internet using a standard web browser.

4. Customise Your service desk can be customised to match your company brand

5. Helpdesk The helpdesk is used for: –Logging and tracking jobs/requests. –Communicating with customers and suppliers. –Providing Key Performance Indicators on the service you are providing.

6. Helpdesk The Helpdesk facilitates communication.

7. Helpdesk Customisation –Customise data collected –Customise access permissions –Customise email rules

8. Helpdesk Customise the data you want collected by your helpdesk

9. Helpdesk Control Access Permissions

10. Helpdesk Customise Email Rules

11. Summary For a live demonstration to see how our helpdesk product could help you please contact us: paul@redcapehelpdesk.com RedCape is owned and operated by ittium ltd, 5-15 Cromer St, London WC1H 8LS 0845 519 6002 www.ittium.com. Copyright (C) 2013www.ittium.com