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Improvement 101 Learning Series
Module 2: A Process for Improvement Your Host: Leanne Couves Improvement Advisor
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Reflect on your experience
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Reflect on your experience
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Reflect on your experience
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Reflect on your experience
How did you go about making changes? What did you actually do?
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Processes for Improvement: Some Common Features
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Processes for Improvement: Some Common Features
Problem or Opportunity The “Why” Goals Expectations
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Processes for Improvement: Some Common Features
The “Why” Make changes Systems Processes Behaviours
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Processes for Improvement: Some Common Features
Data: The “Why” Make changes Get feedback Numbers Words Observation
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Processes for Improvement: Some Common Features
The “Why” Make changes Get feedback Involve others Teams Everyone’s knowledge, energy and experience
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A Model for Improvement
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Reflect on your experience
How would you answer the three questions for improvement? What ideas did you or the team try? Did you try them out before you incorporated them into a new routine? Did they work they way you expected?
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Thank you! PatientVoicesBC.ca @PatientVoicesBC
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